Have Lender Select box consider Odyssey and email addresses too
Atlas support said recently that only the shipping and billing address fields are checked for incoming ILL requests. Libraries often change their contact info. and it would be best if the system is checking for that too in order to avoid outdated Lender records in the Client and misdeliveries
Alison Mortensen-Hayes
shared this idea
-
Colleen Streeter
commented
Being prompted to update an email address or Odyssey record would be a big time saver. When we have a large volume of requests, we don't always have time to check each lend request address record for correct email or Odyssey addresses. Incorrect email addresses results in undelivered articles and also undelivered overdue requests
-
Alica Smith
commented
This would be extremely helpful as email addresses often change, especially for places where it's one staff member's email address rather than a departmental email address.