Ares Known Issues
65 results found
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New user creation is broken in Ares LTI integrations
New users cannot be created in Ares from the CMS in LTI 1.3 integrations.
Bug# 28913
1 vote -
Error message appears in Ares Client when CopyrightMethod and CCCUsername are set to certain values
Beginning with Ares v5.0.9, an "Error Saving Copyright Information" message box prompt will appear after logging into the Ares Client when the CopyrightMethod customization key is set to "AlternateProvider" and the CCCUsername customization key contains a value.
Workaround: Set the CopyrightMethod customization key to "None" or clear out the value in the CCCUsername customization key.
Bug# 27929
1 vote -
Resizing prevents access to Notes in Ares Item record
When scaling an item record's window down, the notes field becomes inaccessible, even when a note is present.
Bug# 10316
0 votes -
CourseUserLoad service may not report some data load errors.
In some cases, the CourseUserLoad service doesn't always identify reported errors so they then don't convery to the staff.
1 voteplanned ·
AdminDustin Stokes
(Chief Technology Officer @ Atlas Systems, Inc., Atlas Systems, Inc.)
responded
Ares 4.7.0.0
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When cloning a course in the web, Ares item with document type 'Create' ignore the ForceReviewOnClone setting for their DocumentType.
This may be an opportunity to just remove the "Create" option in favor of instructors just uploading docs or pdf files.
1 vote -
Error returned when Ares API is unable to delete an item does not specify why the process failed
The error returned when an item cannot be deleted via the Ares API is vague and does not specify why the process failed.
Bug# 27124
0 votes -
The Atlas Authentication Portal is missing the log configuration file
The Atlas Authentication Portal has support for logging, but is not currently distributed with the necessary App_Data folder and log.config file to enable logging.
Bug# 26220
0 votes -
Z39.50 may duplicate item records for holdings
Z39.50 will pull in any hardcoded holding elements in the XML for a holding record, which can cause the first item listed in the record to be duplicated in Ares.
Bug# 25965
0 votes -
Ares web pages may display duplicate instructor course menus
If a user is both an instructor and a full proxy of another instructor for the same course, the Ares LMS web pages will display duplicate instructor menus on the web interface.
Note: The Ares default web pages will hide the duplicate menu behind the original so there isn't a visible issue. However, the default pages may also display both menus depending on site-specific CSS customizations.
Bug# 24702
0 votes -
Emails can't be sent using certain email template tags
The Course.InstructorsEmail, Course.FullProxiesEmail, and Course.CourseProxiesEmail email template tags will append a comma to end the of the email addresses used to populate the tag when the email is generated, which will cause the email to fail to send.
Bug# 23993
0 votes -
Adding a shared item list that contains an item with an electronic file causes error
When adding a shared item list to a course, if any of the shared list items has an associated electronic file, an error will be thrown and that item (and subsequent items) will not be added to the course.
Bug# 24139
0 votes -
Byte arrays passed to .NET methods are converted to null due to an NLua bug
Byte arrays (often referred to as Byte[] in Microsoft's .NET documentation) passed from Lua to .NET methods are converted to null, causing those .NET methods to fail when included in addon code.
This is a known NLua bug present in the version of the NLua component used by the Ares application, detailed here: https://github.com/NLua/NLua/issues/438.
Bug# 24018
0 votes -
DLL logs do not roll over between sessions
Ares DLL log files do not roll over between sessions and are created/treated as separate log files for each session.
Bug# 23794
0 votes -
Double-clicking the "Import Items" button imports item(s) twice
Double-clicking the "Import Items" button on the Ares web pages will import the item(s) twice.
Bug# 22850
0 votes -
"Item Submitted" entries in the Item Tracking table do not include username information
The initial "Item Submitted" entry for an item in the Tracking table does not include the associated user's username.
Bug# 22121
0 votes -
Some characters are not correctly encoded when logging
Some characters (such as those with diacritics) are not properly encoded in log files.
Workaround: Add <encoding value="utf-8" /> under the <appender> element in the default log.config files.
Bug# 21307
0 votes -
CCC order cost calculated incorrectly when CopyrightCourseStudents is "Ares Students"
When the CopyrightCourseStudents customization key is set to "Ares Students," whenever a CCC order is estimated, the estimated cost will be based on the correct number of students but when the order is submitted, the value in the CopyrightDefaultStudents customization key will be used to calculate the cost instead.
Bug# 21218
0 votes -
Changing processing location breaks CCC copyright searching
Using the "Change Processing Site" option from the main menu in the Ares Client will break CCC searching for all processing locations until the Client has been closed and restarted.
Workaround: Close the Ares Client and log into the new processing location instead of using the "Change Processing Site" feature.
Bug# 19899
0 votes -
Email subject encoding can fail for non-ASCII characters
Encoding for the subject line of an email sent from Ares can fail if it contains non-ASCII characters.
Workaround: If an email is bounced back for this issue, you can change the subject line of the email to remove any non-basic characters
Bug# 19549
0 votes -
Setting the CopyrightMethod key to "AlternateProvider" may trigger CCC error messages
A null username error may display in the Ares Client when performing copyright searches if the CopyrightMethod customization key in the Ares Customization Manager is set to AlternateProvider, even if valid CCC account credentials are configured in the Customization Manager.
Workaround: Set the CopyrightMethod key to CCC
Bug# 19260
0 votes