Support for multiple renewal requests by web user
The end user needs to be able to request a renewal more than once. Also, once that renewal has been approved the next time, it should go back to Awaiting Renewal OK Processing, regardless that it has already been at that status once before.
We have a procedure to permit two renewals, but it takes extra work. It would be wonderful if the workflow could be built into ILLiad.
Judging by the number of second and third renewal requests we receive for items we've loaned, there are a lot of staff being asked to manually request and track multiple renewal requests. We don't mind allowing multiple renewals on items that are not in high demand. It's better for the planet if a loan can be extended rather than to ship a duplicate item that a patron needs to use a little longer. Our own patrons contact us to intervene for them. Our patrons get confused when they have had one renewal and the next time they only see the clone button. They wind up cloning their request in order to send us a note asking for a second renewal on the original item. :(
Please consider allowing the patron to at least ask for more than one renewal if they're allowed at all, without staff intervention. The lender is free to say no.