Unfilled request process not canceling the OCLC request
Check for any conditionals in the history. If a condition is denied from the last lender, the request will automatically update to unfilled. If the user then immediately creates a new OCLC request from the open request, the process to remove the existing OCLC request will not run. The work-around is to close the request after responding to the condition and open the request from the Awaiting Unfilled Processing queue. This behavior is similar to the Awaiting Request Processing queue where the options to create an OCLC request will only appear if the request is opened from the queue.
Genie Shropshire
shared this idea
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Paivi Rentz
commented
However careful we try to be, we seem to always have borrowing requests that keep reverting to unfilled when they are actually either delivered to patron, checked out to the patron, or in considering/submitting status. I would love to see the system preventing this problem more effectively, whether by issuing a warning if there is a conditional pending or by making it easier to correct the problem afterwards. Many times the fix presented at https://help.oclc.org/Resource_Sharing/ILLiad/Troubleshooting/How_do_I_process_an_Unfilled_Request_properly?sl=en is not working (the buttons are all greyed out). I understand that this is a result caused by items not re-requested in the proper queue. However, I also think that the system should do more to prevent or resolve the issue and not put so much burden on the staff member (who may not have received comprehensive ILLiad training). It would nice to have more flexibility in resetting the ILLiad status to the correct status and the system handling the deactivation of the conditional.