Paivi Rentz
My feedback
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10 votesPaivi Rentz supported this idea ·
However careful we try to be, we seem to always have borrowing requests that keep reverting to unfilled when they are actually either delivered to patron, checked out to the patron, or in considering/submitting status. I would love to see the system preventing this problem more effectively, whether by issuing a warning if there is a conditional pending or by making it easier to correct the problem afterwards. Many times the fix presented at https://help.oclc.org/Resource_Sharing/ILLiad/Troubleshooting/How_do_I_process_an_Unfilled_Request_properly?sl=en is not working (the buttons are all greyed out). I understand that this is a result caused by items not re-requested in the proper queue. However, I also think that the system should do more to prevent or resolve the issue and not put so much burden on the staff member (who may not have received comprehensive ILLiad training). It would nice to have more flexibility in resetting the ILLiad status to the correct status and the system handling the deactivation of the conditional.