Loans marked Library Use Only should have a separate notification template.

Being able to explain the process for a Library Use Only item without merging it with other notifications would reduce patron confusion. Further, we are now allowing patrons to set their own preferences for Loan Delivery Method, and are mailing some materials. If a patron is set to Mail To Address, ILLiad skips the In Transit queue and immediately sends out notifications! We've had to put in place a special custom queue, and a special custom email, and rely on staff to catch that a request is marked Library Use Only manually.

Having a separate email template for Library Use Only materials would be a much simpler process which would reduce patron confusion and user error.