Expand routing rules to use additional tables
Many sites have different workflows for various types of activities. It would be useful to allow routing rules to use the Activity table.
An example would be for Exhibits. These activities often have additional workflow steps and are checked out for longer. It would be useful to use a routing rule to route activity requests for exhibits to custom exhibit queues.
Another example is to narrow the routing to a custom offsite request queue only if requests for a specific activity type should go to the custom queue.
-
Jasmine Sykes-Kunk commented
This would be very helpful to have a distinct set of queues for exhibits since their workflows differ significantly from other activity workflows
-
Kathleen
commented
This would be very helpful to allow for automatic sorting out of exhibition requests from instruction requests, which have different physical locations and workflows.
-
Nora Murphy
commented
This would be very helpful!