Staff would like to be able to send PDF documents, invoices, etc to patrons by attaching the document to an email sent from the client.

It would be helpful to see the history of all emails sent to a user in the account history tab even if they are sent from the transaction level.

In the Customization Manager, it is possible to create User, Transaction, and Activity type emails. However, the Activity emails are not accessible from the client once created. The only Activity email is the template.

These emails should either be made available from the Activity details or the option should be disabled.

This could be handled via addons currently but would it make sense to build it into the native system?