Sometimes library users asking Special Collections reference staff a reference question by e-mail find it useful to attach a file to the e-mail; for example some photograph or a scan of a document which they refer to in their e-mail. Library staff using Aeon when answering that reference question may find it useful to see the attachment, but the Aeon Reference e-mail module is not currently able to support file attachments; they are stripped out and converted to unintelligible masses of characters.