When manually routing a request to a new status, display the name of the new status in the confirmation message
In the "Confirm Manually Change Status" box, the only message is "Are you sure you want to manually change this status?"
If this included the new status (eg "Are you sure you want to manually change the status of this request to ____?") this would improve the confirmation process and help to catch when staff accidentally click on the wrong status in the dropdown menu.
39
votes
Mike Paxton
shared this idea
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Anonymous
commented
I would be interested in an add-on in the meantime.
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Andrew Morgan
commented
I could make a simple addon that does this using the "Route" event hook, if you're interested.
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terry.palacios
commented
Excellent idea! This would permit staff to confirm what they are changing not just that they are changing something.