Diana Daigle
My feedback
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This was originally posted in 2019, but I would like to bring this back for consideration - specifically for article requests. Sometimes a request goes through 15 libraries before I discover that I chose the wrong OCLC record or the citation wasn't correct. In my opinion, if the first 7 or 8 libraries couldn't fill it, there is a problem with the record/citation.
I love that we can set up automations so that requests can go directly from the patron to lenders. If there is a problem with a citation, however, it can take a long time for ILL staff to get the request back and fix it.
Thanks for considering!