Sites would like the option to initialize photoduplication for multiple transactions at once from the request grid ribbon.

No tracking entry is added when files are downloaded from the user's account after photoduplication delivery. Add entry in tracking table to indicate file was downloaded and make visible in both web and staff client tracking tables for each transaction.

Add the Merge command to photoduplication queues. Currently, users must switch to a request queue, or go to the patron's account, in order to merge the underlying requests.

You currently need to open an individual request and click over to the billing tab in order to print an invoice for a duplication request. We would like to be able to batch print (the same way that we can with callslips) from any grid. Is it possible to add this function to the "Printing" buttons at the top of the staff client?

When uploading an item for a photoduplication request, the Open dialog box defaults to displaying PDF files. Aeon users may be delivering a lot of different file types through Aeon, so the Open dialog box should show all file types by default

It is common for us to pull an item from the stacks because a remote user has requested a duplication order, and we manage these workflows through the Order queues/grids, however, we have to open individual requests to print call slips, or leave this grid view and look for those requests in a Request queue/grid. It would be GREAT if printing the call slip was something that could be done for both individual requests, and multiple requests in this grid view.

Some sites allow users to take their own photos while in the reading room. They may find it useful to upload those photos to the transaction / their own account, so they can keep track of which photos were for which items.

Have a Reason for Cancellation drop-down option on the photoduplication ribbon's Cancel button, similar to the Reason for Cancellation option on the main request ribbon's Cancel button. This would help staff track reasons for cancellation of a duplication order (non-approval, non-payment, researcher changed mind, etc).