The default text in the FAQ section says:

"In the event that you forget your password, please contact the
Reference staff at (800) 555-1234. We can then reset your password allowing you access to Aeon. Please change your password once you logon to Aeon."

For security purposes, patrons should be encouraged to reset their own password. The default language should be updated to direct the patron to ForgotPassword.html first, then to contact staff if they still need assistance.