Categories in the Process Ribbon menu
Is it possible to add the ability to categorize items in the Process Ribbon menu on the top of the dashboard screen in the client? Much like one can define categories of queues/statuses in the Routing menu, can we also create sub-menus in the Process Ribbon? We have quite a number of statuses we have added to the Process Ribbon menu, and it would be helpful to categorize them for our different locations.
Laura Leone shared this idea