Cancelling an appointment shouldn't automatically cancel requests
I would also like to see cancelling an appointment not auto route a request to request finished. I would rather see it disassociated with an appointment so that staff can route / clone appropriately.
16
votes
Anonymous
shared this idea
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Kathleen
commented
This causes issues for us when the items have already been pulled and then a researcher emails us to cancel an appointment. At least from the client side, it would be great to be able to uncheck the "cancel transactions" option in the cancel appointment screen while still requiring appointments in the reading room overall.
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Bridgett Kathryn pride
commented
When a user cancels their request for materials, Aeon should ask the user if they will be adding new materials, in order to keep the appointment or ask the user if they want to cancel the appointment.