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146 results found

  1. Bring back the autofill when typing in notes

    ILLiad used to autofill notes that had already been used in the current session. You could just type the first few letters and the note would come up.

    2 votes

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    1 comment  ·  Staff client  ·  Admin →
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  2. Re-design how RUSH requests are auto-routed and assign service level

    Lending to Rush University (Docline symbol ILURUS/OCLC symbol IDL) and every request comes into the Awaiting RUSH Request Processing queue inaccurately assigning a service level to Docline tickets that don't have that service level. Ticket 5397

    9 votes

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    1 comment  ·  Staff client  ·  Admin →
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  3. Remove editing options for admin Lending and Unmatched user accounts.

    Johns Hopkins had a mishap where the Lending user for one of the shared server sites had its NVTGC changed in the Location dropdown in the Staff Client. This moved all of the site's Lending requests into the other site's view. Perhaps we could consider removing the ability to edit the "Lending User" accounts and the Unmatched accounts.

    2 votes

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  4. Client fields for Transaction vs Database Fields - all should be available

    There are several fields in the Transactions table of the ILLiad database that show up on the Borrowing Request form, but not on the Check in from Lending Library form, or vice versa. Examples: "Priority Shipping" shows up on Borrowing Request form, but not Check In form "Handle With Care" shows up on Check In form, but not Borrowing Request form. These items also do not show up on the list of fields available when customizing form layouts. Is there another way to add them to a form? If not, is there a reason for this inconsistency?
    User would like…

    5 votes

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    1 comment  ·  Staff client  ·  Admin →
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  5. Installing : Default "unchecked" for opening SQL Manager for small point releases

    Would anyone else like to avoid this when doing "small point" updates to clients?

    When we have small point updates for ILLiad the last step in the process opens the SQL Manager window, unless you uncheck a box on the “Finish” screen, it also (sometimes) does not replace the ILLiad icon on the Taskbar.

    For larger updates, full versions, ILLiad usually has a script that skips (or pre-unchecks) that box and also replaces the icon on the Taskbar.

    In cases here, the SQL Manager window opened and not everyone knows what to do with that (some staff, students are thrown…

    1 vote

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  6. Additional location tracking to prevent human error.

    When a lender mistakenly ships something without updating it in ILLIAD, it can often be missed on the borrowing side as well leading to confusion when additional items arrive and libraries not receiving compensation. This is a human error but if there was a software side way to help prevent this it would help high volume users.

    1 vote

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  7. Staff don't get notified about blocked users when checking in items

    It also doesn't tell staff that a user was automatically unblocked after returning overdue items.

    27 votes

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  8. Scan button too close to Article Exchange button leading to missends

    Scan button too close to Article Exchange button leading to missends

    5 votes

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  9. ILLiad / Aeon integration - request type would transfer from ILLiad to Aeon automatically

    The request type (Loan or Photoduplication) should transfer automatically from ILLiad to Aeon. ILL staff should not have to select that again when transferring the request to Aeon.

    4 votes

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    1 comment  ·  Staff client  ·  Admin →
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  10. Add a field to designate a person's honorific or title, such as "Dr." or "Ms."

    Add a field to designate a person's honorific or title, such as "Dr." or "Ms." ticket 5713

    1 vote

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  11. Support for multiple renewal requests by web user

    The end user needs to be able to request a renewal more than once. Also, once that renewal has been approved the next time, it should go back to Awaiting Renewal OK Processing, regardless that it has already been at that status once before.

    22 votes

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  12. Want option to right-click on status grid and restore hidden queues

    Would like to reinstate one hidden queue without having to return to the default display and start over

    24 votes

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  13. Expand shipping tracking addon

    1) to support borrowing and doc del in addition to lending
    2) to use UPS, FedEx, DHL, USPS APIs to show status within client

    15 votes

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    1 comment  ·  Staff client  ·  Admin →
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  14. Allow lending staff to set a document type which would modify the due date

    For videos etc. the due date is different than standard loans. When the request comes in from OCLC or any other system, we don't yet know what format it is necessarily. But when staff choose that format in the document type field, ILLiad could change the due date to a new value based on a customization key.

    11 votes

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  15. 5 votes

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  16. Allow cloned requests to be routed

    Option 1: Add a tracking entry that is created before the routing rule is triggered so that the routing rule can reference the tracking table.

    Option 2: Create a new menu option of Clone and Route that prompts the staff user to pick the new queue.

    5 votes

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  17. 4 votes

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  18. 2 votes

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    1 comment  ·  Staff client  ·  Admin →
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  19. Add option to filter custom search results by group

    When searching transactions, staff would like to filter by the library groups.

    3 votes

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  20. Treat Checked Out to ILL Staff the same as Checked Out to Customer in the staff client

    Currently, Checked Out to ILL Staff behaves like a processing queue in the staff client versus like Checked Out to Customer. So Request Sent shows as an option versus the standard options for a checked out item.

    1 vote

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    1 comment  ·  Staff client  ·  Admin →
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