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Bill Comstock

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19 results found

  1. Problem with "Item Cleanup with the System Manager"

    3 votes

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    5 comments  ·  Aeon Ideas » Other  ·  Admin →
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    Bill Comstock commented  · 

    Our orders shouldn't be moved to FINISHED by an automated sweep that picks up every order in the system that is marked DELIVERED that has aged 30 days-plus.

    Very often we mark orders ITEM DELIVERED when we've delivered (not via Aeon) requested images to an external customer, and the order also requires that we deposit the images to the preservation repository, link them to a catalog record, etc. We use a routing rule to place orders with these characteristics into a queue that indicates additional work is required. In this scenario, we've delivered the customer's images fast (partially complete), but we still have extra chores in order to preserve and make the images accessible online.

    We want the auto-delete function to work as described in the documentation: "To determine if a file should be removed, the system manager looks at the PhotoduplicationDate and the PhotoduplicationStatus fields of the request **associated with the file** (https://prometheus.atlas-sys.com/display/aeon/Aeon+System+Manager). The only orders that should be moved to FINISHED are the ones **associated with the file/s** that were loaded into the online delivery directory.

    Thanks for digging into this, Genie. We appreciate it.

    Bill Comstock supported this idea  · 
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    Bill Comstock commented  · 

    This is causing us a lot of trouble: Just because one SITE in a multi-SITE installation uses the online delivery function, all orders from my SITE are being automatically, mistakenly, moved to FINISHED status if the DELIVERED status is > 30 days old. These orders aren't FINISHED for us, and once the system moves them to this status they disappear from one of our this-order-still-needs-work queues and staff fail to complete them. PLEASE FIX THIS and only auto-move orders to FINISHED when those specific orders have made use of the online delivery function.

  2. Make certain drop down fields select only (doesn't allow typing a value)

    5 votes

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    0 comments  ·  Aeon Ideas » Staff Client  ·  Admin →
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    Bill Comstock supported this idea  · 

  3. Increase the granularity of staff client permissions

    5 votes

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    2 comments  ·  Aeon Ideas » Staff Permissions  ·  Admin →
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    Bill Comstock supported this idea  · 

  4. Database fields - bigger, better, more flexible

    15 votes

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    19 comments  ·  Aeon Ideas » Database  ·  Admin →
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    Bill Comstock supported this idea  · 

  5. Don't clone previous scheduled date when cloning activity requests

    12 votes

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    1 comment  ·  Aeon Ideas » Activities  ·  Admin →
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    Bill Comstock supported this idea  · 

  6. Web user would like to print an invoice from the web

    26 votes

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    8 comments  ·  Aeon Ideas » Billing  ·  Admin →
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    Bill Comstock commented  · 

    For me, this would not be necessary if patrons could self serve via https://uservoice.atlas-sys.com/forums/568075-aeon-ideas/suggestions/17696287-web-user-would-like-to-print-an-invoice-from-the-w

    Bill Comstock supported this idea  · 

  7. More flexibility with multi-site configurations

    9 votes

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    3 comments  ·  Aeon Ideas » Multi-site Configuration  ·  Admin →
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    Bill Comstock supported this idea  · 

  8. Data entry space for "Bill to" information as well as "Send to" or "Ordered by" info.

    5 votes

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    0 comments  ·  Aeon Ideas » Billing  ·  Admin →
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    Bill Comstock supported this idea  · 

  9. Allow staff to edit multiple requests at once to change one field

    21 votes

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    4 comments  ·  Aeon Ideas » Staff Client  ·  Admin →
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    Bill Comstock supported this idea  · 

  10. Allow staff to send one email for multiple requests (batch email)

    42 votes

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    7 comments  ·  Aeon Ideas » Staff Client  ·  Admin →
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    Bill Comstock supported this idea  · 

  11. Staff client access controlled by server authentication (single sign on, LDAP, etc.)

    10 votes

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    1 comment  ·  Aeon Ideas » Staff Permissions  ·  Admin →
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    Bill Comstock supported this idea  · 

  12. When an invoice is updated to $0, skip Awaiting Order Approval and Awaiting Order Billing steps.

    6 votes

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    1 comment  ·  Aeon Ideas » Billing  ·  Admin →
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    Bill Comstock supported this idea  · 

  13. FIPS compliance for Aeon

    2 votes

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    0 comments  ·  Aeon Ideas » Database  ·  Admin →
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    Bill Comstock supported this idea  · 

  14. Due date field for duplication requests (separate from reading room scheduled date)

    10 votes

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    0 comments  ·  Aeon Ideas » Duplication  ·  Admin →
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    Bill Comstock supported this idea  · 

  15. Add billing and payment fields to custom search

    8 votes

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    0 comments  ·  Aeon Ideas » Billing  ·  Admin →
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    Bill Comstock supported this idea  · 

  16. Ability to save billing information without yet generating the invoice

    12 votes

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    4 comments  ·  Aeon Ideas » Billing  ·  Admin →
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    Bill Comstock supported this idea  · 

  17. Improve payment from foreign banks through Authorize.net (prevent holds on payments requring manual intervention)

    6 votes

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    0 comments  ·  Aeon Ideas » Billing  ·  Admin →
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    Bill Comstock supported this idea  · 

  18. Distinguish between the Route button that displays the transaction status options and the Route button that displays photoduplication status

    18 votes

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    0 comments  ·  Aeon Ideas » Staff Client  ·  Admin →
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    Bill Comstock supported this idea  · 

  19. Single invoice containing multiple transactions

    36 votes

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    11 comments  ·  Aeon Ideas » Billing  ·  Admin →
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    Bill Comstock supported this idea  · 

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