Allow staff to send one email for multiple requests (batch email)
Would it be possible to highlight a set of requests from one user, and send a single email to the user?
It would be great to highlight all the requests from each single user at once and then send one collective email to the user.
Ayat Agah commented
In response to Genie's questions... I like the idea of an itemized list of what is on hold, although perhaps the list wouldn't have to include all citation fields for each item. One scenario we discussed was that once paging for a user is done, the person putting the material(s) on hold would manually send an email, selected from a list of templates, to let the user know the status of their request(s).
I'd like to plus-12 this!
This is exactly what we want!! Except being able to send those batched emails to staff in order to fulfill the requests.
Thomas Lingner commented
This could maybe be rolled into a solution for this topic - https://uservoice.atlas-sys.com/forums/568075-aeon-ideas/suggestions/17695762-single-invoice-containing-multiple-transactions?tracking_code=67c9a26979021226111aaa21354f6397
Tom McCutchon commented
This is particularly important to look at for sending out notifications for multiple related transactions immediately, as well. In cases where we want to send a confirmation of a Scheduled Date or a Cancellation email, it's more common than not that a separate email is required for each transaction. We should be able to easily group all the relevant transaction details together in one email.
It's a major inconvenience to our users to get multiple emails, and a major inconvenience to our staff to have to manually craft emails for covering multiple transactions. This kind of functionality is very much expected from both ends of the service for software like this.
Genie Powell commented
There are several things to sort out about this.
When would the email be sent? On a delay? At the end of the day? Manually?
What would the template look like for an email pertaining to 2 or more items? Is it always an itemized list? Does it just say you have 10 things on hold?