Thomas Lingner

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  1. 10 votes

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  2. 6 votes

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  3. 5 votes

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  4. 15 votes

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  5. 8 votes

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  6. 5 votes

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  7. 27 votes

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    7 comments  ·  Aeon Ideas » Billing  ·  Flag idea as inappropriate…  ·  Admin →
    Thomas Lingner supported this idea  · 
    An error occurred while saving the comment An error occurred while saving the comment
    Thomas Lingner commented  · 

    To expand a bit, I’ll add to this discussion our initial “Issue” and “Desired Enhancement” requests from 2015:

    ISSUE: Multiple transactions from the same patron cause extra work for patron, repository, Patron Services, and Imaging Services.

    DESIRED ENHANCEMENT: It would be a great help to be able to bundle requests and then apply services to the bundle. The bundle of multiple orders would be the only "Order," and would be linked to multiple transactions. (i.e. Changing the status on the bundle would change the status on all associated transactions.) This would solve many problems, including keeping material for one patron together through production, simplifying the recording of payments, simplifying routing, simplifying delivery, and simplifying charging for delivery and rush services.

    Our patrons routinely complain about this issue, as it complicates record-keeping and reimbursement on their end.

    As it stands, when we write up several orders for a single patron, just one is chosen to bear the rush, storage, and/or shipping costs. It has happened, sadly, that in the end, the patron elects to pay only a few of the orders, and not, of course, the one that includes the shipping and other charges, creating an unpleasant situation. Being able to view line items for multiple invoices at one time in the client would not really solve this problem.

    I realize that a good database solution is difficult. If other Aeon Photodupe-users have developed workflows that allow for tracking of discrete objects while billing only once, we’d love to hear about them.

    Thanks!

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    Thomas Lingner commented  · 
  8. 30 votes

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  9. 9 votes

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  10. 8 votes

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  11. 13 votes

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    planned  ·  17 comments  ·  Aeon Ideas » Database  ·  Flag idea as inappropriate…  ·  Admin →
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  12. 6 votes

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  13. 13 votes

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  14. 11 votes

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  15. 3 votes

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  16. 12 votes

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    0 comments  ·  Aeon Ideas » Duplication  ·  Flag idea as inappropriate…  ·  Admin →
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  17. 5 votes

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    Thomas Lingner commented  · 

    This is especially important for organizations who use the photoduplication module and incorporate any form of online payment.

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  18. 3 votes

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    0 comments  ·  Aeon Ideas » Billing  ·  Flag idea as inappropriate…  ·  Admin →
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  19. 9 votes

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  20. 12 votes

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