Way to notify staff via email when a request enters a certain queue
Some staff rarely use the staff client and it would be good to get an alert to check out a request.
Genie Shropshire
shared this idea
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Anne Marie Lyons
commented
Georgia State University would also like this feature. There are some requests that move to other queues based on actions performed by the patron (i.e., approving an order, which updates the request to Awaiting Order Payment) or by staff using an email template with routing rules. Staff find it difficult to monitor when queues get updated with requests.The site also writes: "It would help a lot when the "main" person was out of the office, or we have an in-person researcher making an appointment to come in and we have a bunch of materials to pull. An alert system, so-to-speak to cut down on the number of time I have to open up each queue to see what has changed."
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Scott Anderson
commented
Us too! Us too! - We here at Millersville have the same issue .... people not checking the Aeon client throughout the day .... but the general e-mail account is open and in front of various people throughout the day so a "you have a request, go login to Aeon" and process it would be great. Thank you for considering.