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1. Allow library users sending e-mails to the Aeon Reference E-mail to include file attachments (.doc, .jpg, etc)

   Sometimes library users asking Special Collections reference staff a reference question by e-mail find it useful to attach a file to the e-mail; for example some photograph or a scan of a document which they refer to in their e-mail. Library staff using Aeon when answering that reference question may find it useful to see the attachment, but the Aeon Reference e-mail module is not currently able to support file attachments; they are stripped out and converted to unintelligible masses of characters.

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2. Design a reference module within the Aeon staff client

   We need to know how many sites would use a reference request management system within Aeon, versus having Aeon connect to an existing one. What sort of features are mandatory for it?

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