Would like a way to have automated emails go out to a researcher at certain points
This could be handled via addons currently but would it make sense to build it into the native system?
This would be very helpful also for the staff, in order to avoid waste of time by manually sending emails to patrons.
Kate Morris commented
This would be particularly helpful to be able to send an automated email when a request is placed letting users know the specifics of how their request will be confirmed, given the changes to processes because of covid-19. Being able to copy an address on that auto email would serve as a notification that a request has been made for staff that are working remotely and have no way to access the client.
Like Michael Lange said, we would like to be able to send automatic emails alerting our patrons about changes to our process due to covid-19.
Susan McElrath commented
It would be helpful to acknowledge receipt of duplication orders.
Michael Lange commented
This would be extremely helpful right now while we have an unforeseen closure due to coronavirus. We are able to fulfill some duplication requests remotely (if a file already exists) so we do not want to shut down the form completely, but we would like an automated message to go out letting people know that we are closed and to expect a delay. We have messages up on the home page and on the forms, but for some reason no one reads those.
Being able to respond to requests with a pre-set automatic email notification would be a good enhancement.
Peter E. Hanff, Deputy Director, The Bancroft Library, University of California, Berkeley
Tom McCutchon commented
I could see this being very useful for reminding people that their hold items are about to expire.