Michael Lange
My feedback
26 results found
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19 votesMichael Lange
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36 votesMichael Lange
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40 votesMichael Lange
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14 votesMichael Lange
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7 votes
An error occurred while saving the comment Michael Lange
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36 votes
An error occurred while saving the comment Michael Lange
commented
This would be extremely helpful right now while we have an unforeseen closure due to coronavirus. We are able to fulfill some duplication requests remotely (if a file already exists) so we do not want to shut down the form completely, but we would like an automated message to go out letting people know that we are closed and to expect a delay. We have messages up on the home page and on the forms, but for some reason no one reads those.
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2 votes
An error occurred while saving the comment Michael Lange
commented
Currently the invoices link only shows you orders that have yet to be approved and paid for. We would like a separate link that can show you all of your previously completed orders, much like the "Finished Requests" option.
Michael Lange
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7 votesMichael Lange
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11 votesMichael Lange
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17 votesMichael Lange
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12 votes
An error occurred while saving the comment Michael Lange
commented
At our site (The Bancroft Library) we have multiple staff members that work on duplication and permission services. We currently have to write notes to each other in the staff notes field about how much we need to charge for the different services, and then the final staff member that touches the request has to put all of that information into the billing tab and generate the invoice.
If we could have the ability for each staff member to fill out their section of the billing table and save it, then the next staff member could fill out their portion, etc. until it is ready to be generated and sent along to the patron.
Michael Lange
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18 votesMichael Lange
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35 votes
An error occurred while saving the comment Michael Lange
commented
The signing out and back in also skews the statistics, especially with the new Atlas BI system as the current reports count each sign in from an individual during the day, not just the first one.
Michael Lange
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51 votesMichael Lange
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25 votesMichael Lange
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26 votes
An error occurred while saving the comment Michael Lange
commented
We also have to generate PDF invoices form the staff client and then email them to patrons. Having the option to generate the same type of invoice for printing on their end would be a huge help.
Michael Lange
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6 votes
An error occurred while saving the comment Michael Lange
commented
We require that patrons approve an order (which is them confirming that they agree to our terms of use) regardless of the amount due, so this change would not work for us.
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2 votesMichael Lange
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2 votesMichael Lange
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13 votesMichael Lange
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this is a great idea, as having this option available to all may cause confusion among researchers