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  1. PDF Document Processor prevents PDF from being closed until the Client is closed - Error message 'file in use'

    When a PDF has been loaded by a PDF Document Processor (on the scanning form or the electronic delivery form), the filesystem keeps a lock on that file until the ILLiad client is closed. This is because the processor is not closing the file.

    Error Log Message Example: The process cannot access the file 'C:\Program Files (x86)\ILLiad\elecdel\o48034.pdf' because it is being used by another process.

    Bug# 8578

    0 votes

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    1 comment  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  2. 0 votes

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    2 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. Odyssey Manager creates blank pdfs

    Odyssey Manager fails to convert large TIF files of approximately 1 GB to PDF. The log does not indicate a problem but shows the process occurring in just a few seconds.  The resulting PDF file is blank.

    1 vote

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    0 comments  ·  Odyssey Manager  ·  Flag idea as inappropriate…  ·  Admin →
  4. Unable to modify some ZServer configuration fields in Customization Manager for MARC records

    If a Z39.50 server configuration is set to use MARC  holdings, the availability fields become read-only. If you need to edit the availability fields, please contact your support representative so they can edit directly in database for you. v8.7 and v9.0

    1 vote

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    0 comments  ·  Customization Manager  ·  Flag idea as inappropriate…  ·  Admin →
  5. Some unicode characters are not properly encoded on OpenURL submissions if the user must log in first.

    This seems to be a new issues introduced in ILLiad 8.7 when we switched to Delphi XE 8. To reproduce, submit an OpenURL request using the included URL both with and without a session. When you're already logged in, the cyrillic characters are rendered correctly in the author field and a ligature is used in the title. If you don't have an active session and are sent through the logon2 page, those fields will be rendered as ?s or boxes, indicating a problem with the form state encoding. I confirmed this URL worked correctly on ILLiad 8.6.x and earlier.

    2 votes

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    under review  ·  2 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. Request cloning from the staff client will always set the RequestType to Article

    Repro Steps
    1. Open a loan request in the staff client
    2. Clone the request. The behavior is the same regardless of cloning to same user or different user and if the request is/is not opened after the process is completed.

    4 votes

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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  7. UTF-8 characters are not decoded properly in some cases

    For OpenURL requests, if the patron already has an active websession and do not have to log in the characters are correctly translated.

    2 votes

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    1 comment  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. Status-specific include pages do not work on SiteMap.html

    When using a status-specific include page to display content on SiteMap.html, the default include page and associated links are displayed instead due to an error in the DLL.

    Bug# 11764

    0 votes

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    0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. Errors opening/sending some types of PDFs in the Client

    The ILLiad Client may fail to open PDFs downloaded from databases/online sources or PDFs that are password-protected/encrypted, leading to delivery failures when attempting to send the documents via Odyssey. The following errors are returned in the Client log:

    -"An error occurred while attempting to load a file."
    -"Input data is not recognized as valid pdf."

    Workaround: Convert the affected PDFs files to TIFF format and upload the converted file into ILLiad.

    Bug# 11572

    0 votes

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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  10. System Manager email timer is not restarted on error

    The System Manager email timer does not properly restart if the email process encounters an error.

    Bug# 11557

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    0 comments  ·  System Manager  ·  Flag idea as inappropriate…  ·  Admin →
  11. System Manager cleanup timer is not restarted on error

    The System Manager cleanup timer does not properly restart if the cleanup process encounters an error.

    Bug# 11556

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    0 comments  ·  System Manager  ·  Flag idea as inappropriate…  ·  Admin →
  12. Reprints Desk Unmediated Server Addon imports Estimate ID instead of Order ID

    When using the Reprints Desk Unmediated Server Addon, the Estimate ID is sometimes added to the ILL Number field instead of the Order ID.

    Bug# 11345

    0 votes

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    0 comments  ·  Addons  ·  Flag idea as inappropriate…  ·  Admin →
  13. Unencoded ampersands in ILLiad 9.1 Default Web Pages

    A number of href attributes for <a> tags in the ILLiad default web pages improperly contain unencoded ampersands.

    Bug# 11203

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    0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. ILLiad does not load new DOCLINE scripts that are installed by the auto-updater

    When ILLiad loads individual DOCLINE scripts for execution, it is loading the copies of the scripts located in Program Files that are not updated by the auto-updater. This means ILLiad loads the old DOCLINE scripts instead of the new ones, even after the auto-updater has run.

    Workaround: Replace the contents of C:\Program Files (x86)\ILLiad\Docline\ with the contents of C:\ProgramData\ILLiad\Docline after the auto-updater installs the new scripts.

    Bug# 11198

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    0 comments  ·  Docline  ·  Flag idea as inappropriate…  ·  Admin →
  15. Duplicate request submission when refreshing after expired web session

    After submitting a request, a duplicate request will be submitted if the web session expires and the user logs back in after refreshing the page.

    Bug# 11148

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    0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. Connection Manager uses a database/server time delta that is never updated

    The time delta used by the Connection Manager is not updated and is wrong in cases where the database time and server time do not change at the same rate. For example, in the case of a UTC server with an EST database, the database time will change when DST begins and ends, but the UTC server time will not update accordingly.

    Bug# 10835

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    0 comments  ·  Connection Manager  ·  Flag idea as inappropriate…  ·  Admin →
  17. AtlasPDF distorts aspect ratios when converting TIFF to PDF

    When receiving a TIFF, the TIFF is resized to 8.5x11" and forced into portrait orientation after converting to PDF.

    Bug# 9690

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    0 comments  ·  Odyssey Manager  ·  Flag idea as inappropriate…  ·  Admin →
  18. Special characters in OCLCILLPassword not being escaped

    Special characters that are restricted in URLs (such as '&') entered in the OCLCILLPassword key are not being escaped, causing articles to fail to send when using Article Exchange and "Index was outside the bounds of the array" errors to display in the WebPlatform and Client logs.

    Bug# 10687

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    0 comments  ·  Customization Manager  ·  Flag idea as inappropriate…  ·  Admin →
  19. Item Author appears twice in include_detailedTransactionInformation.html

    In the include_detailedTransactionInformation.html default 9.1 web page, Item Author appears twice:

    Item Author <#TRANSACTION field='PhotoItemAuthor'>
    Item Place <#TRANSACTION field='PhotoItemPlace'>
    Item Publisher <#TRANSACTION field='PhotoItemPublisher'>
    Item Author <#TRANSACTION field='PhotoItemAuthor'>
    Item Edition <#TRANSACTION field='PhotoItemEdition'>

    Bug# 10618

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    0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  20. Web report dates cache incorrectly

    Numbers in Lending Fill Rates and Lending Requests Received by SystemID and numbers in DocDel Fill Rates and DocDel Finished and Cancelled aren't matching up in the web reports. This is because dates are incorrectly caching by date and time rather than solely by date. This leads to the report grabbing an incorrect number of requests for a given range of dates if the start date or end date gets a time included.

    Short-term workaround: Clear the cache to make sure the dates don't change.

    Bug# 10598

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    0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
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