ILLiad Known Issues
143 results found
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Alma NCIP Addon sometimes performs improper error handling
In some cases, an error response from the NCIP server is not handled properly by the addon. The NCIP message validation and error handling should be improved to handle these cases.
Bug# 12033
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Large number of saved layouts causes a database timeout
If the combined file size of saved layouts is too large, it may occasionally cause database timeouts and revert all Client layouts to the default.
Bug# 11910
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Errors opening/sending some types of PDFs in the Client
The ILLiad Client may fail to open PDFs downloaded from databases/online sources or PDFs that are password-protected/encrypted, leading to delivery failures when attempting to send the documents via Odyssey. The following errors are returned in the Client log:
-"An error occurred while attempting to load a file."
-"Input data is not recognized as valid pdf."Workaround: Convert the affected PDFs files to TIFF format and upload the converted file into ILLiad.
Bug# 11572
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System Manager email timer is not restarted on error
The System Manager email timer does not properly restart if the email process encounters an error.
Bug# 11557
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System Manager cleanup timer is not restarted on error
The System Manager cleanup timer does not properly restart if the cleanup process encounters an error.
Bug# 11556
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Duplicate request submission when refreshing after expired web session
After submitting a request, a duplicate request will be submitted if the web session expires and the user logs back in after refreshing the page.
Bug# 11148
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Connection Manager uses a database/server time delta that is never updated
The time delta used by the Connection Manager is not updated and is wrong in cases where the database time and server time do not change at the same rate. For example, in the case of a UTC server with an EST database, the database time will change when DST begins and ends, but the UTC server time will not update accordingly.
Bug# 10835
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Special characters in OCLCILLPassword not being escaped
Special characters that are restricted in URLs (such as '&') entered in the OCLCILLPassword key are not being escaped, causing articles to fail to send when using Article Exchange and "Index was outside the bounds of the array" errors to display in the WebPlatform and Client logs.
Bug# 10687
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Web report dates cache incorrectly
Numbers in Lending Fill Rates and Lending Requests Received by SystemID and numbers in DocDel Fill Rates and DocDel Finished and Cancelled aren't matching up in the web reports. This is because dates are incorrectly caching by date and time rather than solely by date. This leads to the report grabbing an incorrect number of requests for a given range of dates if the start date or end date gets a time included.
Short-term workaround: Clear the cache to make sure the dates don't change.
Bug# 10598
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Docline Login with Google authentication is not working
Google Authentication for Docline is not working properly in ILLiad 9.1. This is causing users to receive script errors or a message indicating the browser is not secure when logging in. The issue is a result of a conflict with Google's authentication. If you're experiencing issues with using a Google account, there are several other supported login methods.
See this article for information about the different login methods supported: https://support.atlas-sys.com/hc/en-us/articles/1500002760821
See this article to learn how to change your login method: https://support.atlas-sys.com/hc/en-us/articles/1500002870502
Bug# 10417
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Persist Settings bug if a search group is not selected
The "Error saving z39.50 persistent settings to registry" occurs if you don't have a default Z39.50 Search Profile/Configuration and open the request form.
Bug# 10020
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FormClearUser doesn't populate Yes/No values for ElectronicDelivery field
The ElectronicDelivery field on the Clear User form does not have any default or selectable values in the dropdown, but will accept Yes or No if manually typed in.
Bug# 10281
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Copyright reports are exporting as blank to Excel
v9.0 and v9.1
Bug# 9892
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hangeUser Button Alignment
The alignment for the buttons at the bottom of ChangeUserInformationare set to be right-aligned by default. For consistency, these need to be left-aligned like in the NewRegistration page.
Bug# 7683
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Duplicate form submission does not work under remote authentication
Remote auth validation does not load the user's reported session id, duplicate form submissions aren't being prevented.
Bug# 9013
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Webreports login crashes with wrong Username
The debug web reports log doesn't show anything for the crash, just stops logging.
See attached screenshot for an example error message.
Bug# 7688
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Order of Web Alerts
There is no specific ordering that determines the way the web alerts appear within the client.
Bug# 6725
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0 votes
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Long Routing Matchstring (e.g., over 40,000 characters) Disappears Visually
When copying and pasting a long matchstring (e.g., over 40,000 characters) into the Customization Manager, the match string will disappear after clicking out of the field and then saving. The matchstring will still work; however, you won't be able to see the entire matchstring in the field.
Bug# 4649
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Disposing Article Exchange Processor error
The Odyssey Manager does not correctly dispose of its ArticleExchangeProcessor after processing Article Exchange due to the ILLiadOdysseyManagerHost.ArticleExchangeTimerTimer functionality.
Bug# 5454
0 votes
