Skip to content

ILLiad Known Issues

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

143 results found

  1. Default entry in WorkFormMapping table is missing closing ">" symbol

    The default entry in the WorkFormMapping table for WorkFormType "OCLC Article" and OCLCFieldName "volume" is missing the closing ">" symbol in the default value configured in the ILLiadFields column ("<#PhotoJournalVolume").

    Bug# 27320

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  2. WebView2 dependency of ILLiad Client installer attempts to run even if WebView2 is already installed

    Attempting to install the ILLiad Client with Powershell and SCCM causes issues during the WebView2 installation even if WebView2 is already installed on the system before installing the ILLiad Client. This issue prevents the client installation from being completed.

    Bug# 26820

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Admin Tools  ·  Admin →
  3. The Atlas Authentication Portal is missing the log configuration file

    The Atlas Authentication Portal has support for logging, but is not currently distributed with the necessary App_Data folder and log.config file to enable logging.

    Bug# 26220

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Web Interface  ·  Admin →
  4. Z39.50 may duplicate item records for holdings

    Z39.50 will pull in any hardcoded holding elements in the XML for a holding record, which can cause the first item listed in the record to be duplicated in ILLiad.

    Bug# 25965

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Admin →
  5. Submitting an OpenURL request as new RemoteAuth user can lead to a blank form submission

    In a Shared Server setup, requests submitted via OpenURL by new RemoteAuth users may be blank after the user creates their account and submits the request form.

    Bug# 25395

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Web Interface  ·  Admin →
  6. Timestamps may be inconsistent for actions performed via the ILLiad web interface

    The date-times used on Transaction and other records to record timestamps for actions performed via the ILLiad web interface (e.g., updating Transaction Status) may be inconsistent in value when the server timezone differs from the database timezone.

    Bug# 25157

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Web Interface  ·  Admin →
  7. Invalid routing rules cause error during custom routing

    When a request's transaction status is changed, ILLiad will loop through active routing rules and check for a rule matching the request's TransactionStatus and ProcessType, and then apply the rule when appropriate. However, if that routing rule is invalid because it has null fields (e.g., a null value for TransactionStatus, ProcessType, MatchString, NewTransactionStatus, or NewProcessType), an error will be logged and the routing process will fail.

    ILLiad should instead check to ensure the routing rule is valid before applying the rule to the request and, if the rule is invalid, provide detailed information in the ILLiad Client log to state…

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Admin →
  8. Routing rules can be created with only a rule number entered

    The ILLiad Customization Manager allows new routing rules to be added to the Routing table with only a rule number entered and all other required fields for the rule left blank.

    Bug# 25295

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  9. Connection Manager logs warning intended for shared server sites for single server sites upon restart

    The ILLiad Connection Manager will log a "Cannot find User views. Verify ILLiad account has permissions to all User views." warning message for single server sites when the Connection Manager service is restarted.

    Bug# 24685

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Admin Tools  ·  Admin →
  10. ILLiad SAML Module overwrites multiple values for same attribute

    If multiple values are received for the same SAML attribute, the ILLiad SAML module will overwrite those values in the order received instead of concatenating them.

    Bug# 24338

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Authentication  ·  Admin →
  11. Deleting a DSP addon that is used in business rules causes database constraint error

    Attempting to delete a DSP addon that is being used as a target in DSP business rules will trigger the following database constraint error message in the Customization Manager:

    'Error deleting server addon. The DELETE statement conflicted with the REFERENCE constraint "FKDecisionSupportPipelineBusinessRulesAddonTarget".'

    Bug# 23937

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

  12. Rapid Manager initializes new lender records with NULL values for Odyssey trusted sender settings

    In some cases, Rapid Manager will create new lender address records with NULL values set for TrustedSender and TrustedSenderOverride, which can break the logic to determine if a given sender is trusted if there are many records that have the same URL for the Odyssey IP. This is because the code will use the IP address associated with an incoming request to look up all lender address records using that same IP address as their Odyssey IP rather than looking up address records based on the symbol.

    In the case of items sent by RapidX, there can be hundreds of…

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Rapid Manager  ·  Admin →
  13. Byte arrays passed to .NET methods are converted to null due to an NLua bug

    Byte arrays (often referred to as Byte[] in Microsoft's .NET documentation) passed from Lua to .NET methods are converted to null, causing those .NET methods to fail when included in addon code.

    This is a known NLua bug present in the version of the NLua component used by the ILLiad application, detailed here: https://github.com/NLua/NLua/issues/438.

    Bug# 24017

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Addons  ·  Admin →
  14. Rapidly clicking Docline buttons can cause ILLiad Client to crash

    Clicking a button on the Docline interface three or more times in rapid succession causes the ILLiad Client to crash when the WebView2 browser control is used.

    Bug# 23031

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Docline  ·  Admin →
  15. Changes to the Location field dropdown selection on the Users to Clear form will revert if another dropdown is modified

    Changes to the dropdown selection in the Location field on the Users to Clear form will revert if the value of another dropdown on the form is modified.

    Bug# 23285

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Staff Client  ·  Admin →
  16. PDFs from HathiTrust experience visual bugs during import

    PDFs from HathiTrust do not properly display in the ILLiad Client's Scanning form during import and may contain visual bugs such as blank pages, but will send and deliver as expected in ILLiad 9.2.

    Bug# 22934

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    planned  ·  0 comments  ·  Staff Client  ·  Admin →
  17. Error is returned in logs for PDF files using non-numeric filenames during ElecDel cleanup process

    When PDF files using filenames that contain non-integer values are handled by the ILLiad System Manager's electronic delivery file clean-up process, the following error will be returned in the logs:

    "ERROR AtlasSystems.ILLiad.SystemManager.Cleanup - ERROR PROCESSING C:\ILLiad\PDF<FILENAME>.pdf -- Skipping -- Could not parse transaction number from the filename.
    System.FormatException: Input string was not in a correct format.
    at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
    at AtlasSystems.ILLiad.SystemManager.Cleanup.ProcessPdf(FileInfo fileToProcess)"

    Bug# 22556

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Admin Tools  ·  Admin →
  18. Improperly formatted routing rules can lead to email spam

    When a routing rule is improperly formatted and returns an error, the transaction will not complete the routing process and will remain "stuck" in its original status. This can lead to email spam if the original status is a queue that sends an email notification to the user (e.g., Awaiting Customer Contact) as the notification will be sent repeatedly until the request is manually routed out of the original queue.

    Bug# 22851

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Email  ·  Admin →
  19. Address matching for some Docline requests may fail

    For some Docline requests, only part of the shipping address is matched and saved from the request text on the Lender Selection form, which then causes address matching to fail when that request is imported from Docline into ILLiad.

    Bug# 22013

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Docline  ·  Admin →
  20. Database Manager may fail to delete CopyrightSessions records

    The ILLiad Database Manager will fail to delete CopyrightSessions records that contain non-integer values in the OrderHeader and OrderDetail fields.

    Bug# 21882

    0 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Admin Tools  ·  Admin →

Feedback and Knowledge Base