ILLiad Ideas

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  1. Allow staff to mass email patrons based on status or other criteria

    Allow staff to send an email to ILLiad users based on status or department, etc so that they could send out one email to many people to announce updates, new services, request feedback/survey. Ex. I am going to install ILLiad 9 on Thursday and we will be down for 3 hours. I'd like to email all of the Faculty to let them know and also warn them that they will need to change password upon login.

    46 votes
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    3 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  2. Html Email

    Include the option for html email

    21 votes
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    2 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  3. Spell Check for custom emails

    When I type a custom email to a patron from within the client, I'd like spell check.

    19 votes
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    1 comment  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  4. Option to disable borrowing overdue notices on closed days

    It would be helpful if libraries could choose to suppress sending borrowing overdue notices to patrons on days when the library and/or ILL office is closed. We do not check for ILL returns on Saturdays or Sundays, and on Monday morning we backdate everything returned over the weekend to Friday. However, patrons are regularly annoyed/alarmed to receive an overdue notice on Saturday or Sunday when they've already returned the item. We do indicate that this is nothing to worry about in our email template, but not everyone reads the entire email, unfortunately.

    11 votes
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    0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  5. automated email confirming return via Web Circ

    When loan is checked in via Web Circ (and status changes from Checked Out to Customer to In Transit From Customer), ILLiad automatically sends email to patron confirming return. Patron receives confirmation of returned ILL + helps ILL staff reduce claims returned situations. Email would simply acknowledge return, including the TN, title, author, etc.

    7 votes
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    1 comment  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  6. Strip carriage returns out of email subject before sending

    If an email subject has a field that creates carriage returns (like title), it's failing to send. The carriage returns could be stripped out before sending to avoid errors.

    4 votes
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    0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  7. Notify Patrons We Are Still Trying to Fill a Request

    In a recent OCLC customer service webinar it was suggested that we notify patrons regularly as to the status of outstanding borrowing requests. This would not be possible for us to do manually due to our work load. If we could use ILLiad to send out a notice for borrowing requests to let patrons know we are still trying to fill their requests, that would be great.

    3 votes
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    0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  8. Extend database field length for ReasonsForCancellation DefaultNote

    Many of our cancellation notices to patrons need to include more information in the DefaultNote field than can fit in 255 characters. Some examples: If a patron requests a book held by one of our branch libraries, we will tell them that we placed the request on their behalf, and also include instructions for how they can do so themselves in the future. Or if we purchase a book for our collection on behalf of a patron, we explain that we purchased the book, tell them how they'll be notified when it's processed, and give a general timeline.

    Even if…

    3 votes
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    0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add optional Reply-To header in email templates

    In cases where SMTP authentication requires a single sending "From" address, it would be nice to allow a variable Reply-To address in email notification templates so that replies to particular notifications could arrive in distinct mailboxes.

    3 votes
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    0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  10. DKIM support

    ILLiad needs support for DKIM and to allow configuration to differentiate From addresses and Reply-To addresses to prevent ILLiad messages from going to SPAM.

    1 vote
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    0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add ability to track sent email copies by template

    It would be helpful to know which email templates were being used and which are not. There is currently no mechanism to track outgoing notifications by ID. University of Washington would use this information to remove unused or infrequently used templates, to reduce the amount of options in the notifications drop down.

    1 vote
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    1 comment  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
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