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  1. Ability to add tags to Default Notes field of Cancellation Reasons.

    Cancellation Reasons have associated Default Notes fields. It would be great if tags could be inserted into the Notes fields to auto-fill information.

    Example:
    Cancellation Reason: We could not fill your request by your deadline.
    Default Note:
    You indicated you did not need this item after <#Transaction.NotWantedAfter>. If you would still like to received this item, please ....

    8 votes

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  2. Allow for wildcard IP address entries in the OdysseyAccess table in Customization Manager

    We have client workstations that are trusted but may change IP address within the organization's assignment pool. While implementing the manual "Allowed" list in the Odyssey Access Control process ( https://support.atlas-sys.com/hc/en-us/articles/360011908313-Odyssey-Access-Control ) it would be helpful for us to allow an entire subnet instead of allowing specific IP addresses. For example, if our known workstations receive a hypothetical address of 10.20.30.x, we would like to be able to enter a single entry that allows all of 10.20.30.*

    1 vote

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  3. Identify ghost/fake ChatGPT citations

    Check citations somehow before lenders end up spending time trying to verify ghost ChatGPT requests maybe via Addon or other processing method.

    3 votes

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    1 comment  ·  Addons  ·  Admin →
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  4. Allow applying field/layout/grid customizations to all users in Staff Manager

    Please make it simpler to set customizations for all staff, including future ones. Currently, field customizations that are applicable to all users must be applied to new users one-by-one.

    2 votes

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  5. Notification Email sent to user upon request submission

    Send user a confirmation email when a request is submitted.

    3 votes

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    0 comments  ·  Email  ·  Admin →
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  6. question

    Provide an internal to ILLiad customer question function. Instead of us having to use an email, etc., incorporate functionality into ILLiad for customers to contact us regarding the request and for us to answer and have it all recorded within the transaction.

    18 votes

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    1 comment  ·  Admin →
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  7. Button to route to Partial/Incorrect queue in Odyssey window

    It would be great to have a button to route requests to the Received Partial/Incorrect queue, in the Electronic Delivery window that appears as part of Awaiting Odyssey Processing. Currently, one must delete the Odyssey file then manually route the request to that queue when the situation applies

    3 votes

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  8. Ability to utilize IFM via Billing Manager for Lost Book/other charges

    Paying/Billing for lost or damaged items is complicated! It would be great if we could utilize the power of IFM to bill one another instead. Also, we would know that the money is going right back into ILL services!

    13 votes

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    0 comments  ·  Billing  ·  Admin →
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  9. Add semicolon as option for separating multiple email addresses

    When sending emails to multiple recipients, ILLiad functionality should be expanded to allow both commas and semicolons, as semicolons are the known character for the function with other email programs/ API.

    10 votes

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    0 comments  ·  Email  ·  Admin →
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  10. Hide due dates on shipped Borrowing loans on Web

    9.1 web pages, patrons can see due dates for requested/shipped items before they’ve arrived. This has confused patrons and does not always reflect the due date that will actually be assigned to the material.

    5 votes

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  11. IPv6 Support

    As the EPA eyes moving to IPv6, we have concerns about our ability to connect to the OCLC-hosted server, as well as concerns about compatibility with Odyssey, Rapid, etc.

    1 vote

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    0 comments  ·  Admin →
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  12. Only display "Reason for Cancellation" in Request Details on the web if the item is currently in a cancelled status.

    We regularly cancel items that get revived later once the patron has made a decision or change of some sort. When those items are revived, "Reason for Cancellation" continues to show in the Request Details on the web. It would be helpful if this field only displayed if the item was in the status of "Cancelled by ILL Staff" or "Cancelled by Customer", and otherwise was hidden.

    7 votes

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  13. Improve Error handling in Electronic Delivery Utility (EDU) to keep cascading errors from occurring.

    When the EDU loses connection to a network location where files are stored due to a timeout or issue, the EDU continues to try and process causing a loop of error messages that cause the EDU to crash. See ticket# 38285 on 3/14 screenshots for error. Please enhance to report the loss of the connection and stop the EDU from continuing. Matt did not think we could re-establish the connection so I don't know if restarting the EDU is an option but Matt added

    "we could maybe better handle the errors when it can't make open files and stop trying…

    3 votes

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  14. Additional section of the homepage for storing filled article requests

    We have received a request from one of our most active researchers to add an additional section to the ILLiad homepage that users could route article requests to, rather than all filled requests being under Electronic Documents. This would help our users manage higher volumes of requests.

    7 votes

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  15. Add another note type

    We like to hide our staff notes (via customization manager), but it would be nice to have another option for adding notes viewable to the user. Perhaps a Staff-hidden and Staff - so we could hide some notes but make others visible to the user in their account/request.

    21 votes

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  16. Allow patrons to re-order "All Requests" by clicking on column header - to prevent duplicates

    Allow patrons to re-order "All Requests" by clicking on column header - patrons could look for titles to prevent duplicates.

    1 vote

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    1 comment  ·  Web Interface  ·  Admin →
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  17. Support for WMS WorldShare Management Services Z39.50

    OCLC's WMS system credentials can exceed ILLiad's current username/password field lengths. Field sizes need to be expanded to support OCLC authentication for WMS Z39.50.

    2 votes

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    0 comments  ·  Z39.50  ·  Admin →
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  18. Increase the DOI field character limit to 100 characters

    The current 50 character limit for DOIs is not long enough and many get cut off. Please double the character limit to 100. Example: https://doi.org/10.1093/acrefore/9780190236557.013.20

    30 votes

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  19. Eliminate the requirement for Microsoft Word.

    Requiring Microsoft Word to print is problematic with Microsoft 365 because it requires users to authenticate and retains the connection to the user's account. Machines used with a generic account cannot have Microsoft 365 applications installed to protect users from each other. Thus these machines can't be used to print from ILLiad.

    There is another proposal to add integration with Google, but that is also limiting. What happens when the next suite comes along?

    Better, would be if ILLiad integrated the necessary components of LibreOffice (an open source alternative). Then ILLiad could print without any dependencies on third-party software. It…

    9 votes

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    0 comments  ·  Printing  ·  Admin →
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  20. Allow WebCirc customization in Customization Manager

    Since WebCirc changes are not supported on Atlas hosted servers, it would be nice to add some customization options for WebCirc and WebReports into the Customization Manager.

    As an example, changing the status message that pops up when checking out a transaction for a blocked user.

    14 votes

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