Most other ILLiad screens allow exporting data to Excel. Adding the option to the Submit Copyright Orders screen so we could more easily investigate titles we're borrowing high amounts of, along with the actual current publisher fees in CCC prior to submitting the order would be very helpful

Recent issues with COVID 19 are increasing use of the "mail to address" workflow for home delivery. It would be helpful for users to be able to view their address and other user information from the request form should it need to be updated.

Ability to control user expiration based on User status i.e. I don't want Faculty accounts to expire. Or only expire undergraduate accounts.

Book chapter requests use the incorrect custom holdings path; they pull from OCLCILLLoanHoldingsPath instead of OCLCILLArticleHoldingsPath, but the latter is the correct path.

The OpenURL generated by Pubmed has the PMID field sent as:
&rft_id=info%3Apmid%2F26824237
which puts extra info in front of the PMID value. This means staff have to touch each request and clean it up before searching it. It would be great if the OpenURLMapping table could have an option to strip characters from a value or some other means to clean up that field when it carries over.

Currently ILLiad imports the title field from sent OCLC requests. It would be great if it imported more info such as the journal publisher. We are constantly asked for details of how many Publisher X or Publisher Y journal articles were requested through borrowing. We can't provide the info because the patron doesn't supply it and ILLiad doesn't import it (and manually doing it for our volume of requests is too time consuming).

Ability to push through renewals on the lender side, singularly and in bulk. Borrowers should be notified of the new due date.

Please develop an ILLiad app for iOS on iPad. It would greatly ease some of the difficulties our workers have doing their job remotely.

In the Staff Manager, please adjust the granularity of the Copy Layout & Grid Settings by Borrowing, Doc Del, and Lending. If I make major changes to the Borrowing layout, I'd like to be able to copy those changes to the relevant student employees & staff, but not overwrite their layouts in DocDel and Lending. It would be very helpful if we could indicate which layouts to change and which to retain in these different areas of ILLiad.

Add a prompt or warning when an item which has multiple pieces is updated to Mark Returned in Web Circ so that staff are alerted to the fact that more than one items should be returned with that request.

Sometimes items with a status of Delivered to Web will reroute back into electronic delivery. The item is then stuck in the "No ILL Lender Match" box and can't be be deleted or permanently rerouted back to Delivered to Web. Each time this happens OCLC support has to manually delete the transaction. ILL staff should have the ability to delete. Or, the bug that reroutes transactions back into electronic delivery needs to be patched.

Would like the Reprints Desk Addon(s) to automatically
pull items from Awaiting Unfilled Processng & cancel the OCLC request if filled by RD.

Because a user selects a site in the Home ribbon, it is not clear that tabs and configurations made for Z39.50, Notification Templates Server Addons and DSP apply to all sites.

This used to be more clear when these options were available at the Ribbon level.

It would also be helpful to remove the ILL selection option from the Home ribbon for Shared Server installations to avoid confusion when editing key and table entries.

some users do not recall their username, so we are wondering if the Forgot Password feature would ever upgrade and offer other options such as allowing input of email address or alternative options between forgot password vs. forgot username and etc.

We use ILLiad to Aeon integration to facilitate Special Collections scanning for ILL lending. When we send a scan request via ILLiad to Aeon, we would like the ability for Aeon to pass the .pdf back to ILLiad for request fulfillment. Currently, Aeon staff have to email the .pdf to ILL staff in order for the file to get uploaded to ILLiad for ILL delivery. This would be similar to the Ares/ILLiad integration: we pass scans to ILLiad from Ares for scanning fulfillment through OpenURL.

If a user has a PMID or DOI they could insert that number or URL into a field when requesting an article. Once the number/URL is in the correct field it would automatically fill in all the needed citation information so they do not have to. A users that may not know how to use the automated database search and fill ILLiad request may like this feature. Also the user that has many request that need to be placed.

Extend the Web API to include methods that will return data of requests made on parameter like RequestType and RequestDate. This would enable the interfacing of ILLiad data with other database systems.