Please develop an ILLiad app for iOS on iPad. It would greatly ease some of the difficulties our workers have doing their job remotely.

Enhance EDU to allow multiple copies (using Automode) to process files from the same scanned file folder for different nvtgc sites. Currently the EDU reads through all scanned files in a folder and when more than one EDU is running it can lock the file causing errors for the other EDUs trying to process that file.

The transaction purge tab in Database Manager only has transaction date as a criteria. The Patrons tab allows for a very fine grain approach for deciding which users to purge. It would be nice to have a similar or expanded group of options for transaction purging.

For example, it would be nice to be able to delete test users that have test transactions, which we cannot currently do effectively now.

Having to hover over a symbol to see the cost while in borrowing trying to build a custom string takes extra time. It would be great if the cost could be displayed right next to the days to fill.

Most other ILLiad screens allow exporting data to Excel. Adding the option to the Submit Copyright Orders screen so we could more easily investigate titles we're borrowing high amounts of, along with the actual current publisher fees in CCC prior to submitting the order would be very helpful

Recent issues with COVID 19 are increasing use of the "mail to address" workflow for home delivery. It would be helpful for users to be able to view their address and other user information from the request form should it need to be updated.

Sometimes items with a status of Delivered to Web will reroute back into electronic delivery. The item is then stuck in the "No ILL Lender Match" box and can't be be deleted or permanently rerouted back to Delivered to Web. Each time this happens OCLC support has to manually delete the transaction. ILL staff should have the ability to delete. Or, the bug that reroutes transactions back into electronic delivery needs to be patched.

ILLiad needs support for DKIM and to allow configuration to differentiate From addresses and Reply-To addresses to prevent ILLiad messages from going to SPAM.

Would like the Reprints Desk Addon(s) to automatically
pull items from Awaiting Unfilled Processng & cancel the OCLC request if filled by RD.

Implement an option to make a shipping label for the patron send the item directly back to lending library and supporting workflows and updates in ILLiad.

Attempting to Check In from Lending Library will cause a Connection Manager error if an item is returned to the lender but the borrowing library has not performed the OCLC Received or Returned update.While the Connection Manager error can be cleared, the system flag will remain unless the borrowing library updates the request.

It would be helpful to have a way to override these flags, particularly if the item is considerably overdue.

In a recent OCLC customer service webinar it was suggested that we notify patrons regularly as to the status of outstanding borrowing requests. This would not be possible for us to do manually due to our work load. If we could use ILLiad to send out a notice for borrowing requests to let patrons know we are still trying to fill their requests, that would be great.

Currently ILLiad imports the title field from sent OCLC requests. It would be great if it imported more info such as the journal publisher. We are constantly asked for details of how many Publisher X or Publisher Y journal articles were requested through borrowing. We can't provide the info because the patron doesn't supply it and ILLiad doesn't import it (and manually doing it for our volume of requests is too time consuming).

Add a field to the StaffPasswordComplexity field to allow a plain text description of the regular expression. A user should able to view what the password requirements for staff passwords are without having knowledge of regular expressions.

Ability to control user expiration based on User status i.e. I don't want Faculty accounts to expire. Or only expire undergraduate accounts.

The OpenURL generated by Pubmed has the PMID field sent as:
&rft_id=info%3Apmid%2F26824237
which puts extra info in front of the PMID value. This means staff have to touch each request and clean it up before searching it. It would be great if the OpenURLMapping table could have an option to strip characters from a value or some other means to clean up that field when it carries over.

Add the ability to export of list of staff user from the staff manager similar to functionality available in Ares