If possible, it would be really nice to have the option to use AddESPUpdate - Returned for Borrowing requests. I currently have an addon that mass-adds tracking numbers that we also use for Borrowing returns, and it would be awesome to be able to automatically update those requests as Returned if they haven't been already.

Add a Back button on docline ribbon. It is unclear that users can hit the backspace button - especially since this kind of functionality lends itself more to "browsing" so people might want to go back to a previous screen.

To help with the increase in ILL hacking attempts.

Currently, Display Statuses are not returned with Transaction Status information when using the API.

Our library is using the API to integrate ILLiad into the patron account interface; it would be very helpful to be able to use the Display Status table to mask the queue names.

It would be nice if there was an option to skip an institution in your lender string if it's been 3/4 days (for example) and the library has still not even opened the request. At present, if your patron is in a hurry, you have to cancel the entire ILL request and send out a new one to omit the library that is seemingly unresponsive.

The way the API currently functions is that if an entry in a field is too long for the database to receive the call falls. It would be nice if the API was able to truncate the field to the appropriate length so the call would still go through but the offending field would be automatically trimmed to the needed length.

When creating a holdings list, currently borrowers can see the institution name, days to respond, and fees for lending institutions. It would be nice to see the library's loan period for items in this area.

When you were in a patrons record you used to be able to check a box and see everything that was checked out to them and now it is no longer available it would be great if that feature came back.

Discovered there is trouble merging templates from shared drives, so being able to choose temporary files to go to another location would be ideal.

When no groups exist, the Groups Maintenance interface has no active options.
https://www.screencast.com/t/iXDdQokIBG9G

Users must start typing in a group name in order to activate the options in the ribbon. This functionality is not very intuitive; it is different than the functionality experienced after the groups have been added; it is also different from the way that similar functionality is designed in other parts of the product.

Having all ribbon options active prior to adding a group would provide a more intuitive experience for the user.

See support ticket #10412

Lender Addresses linked to Invoices that are Active (even those marked Paid) cannot merge with another address. The only option currently is to manually change or delete invoices first. Please consider allowing Paid invoices to not be considered "Active

If ILLiad could include the language code from a record (when available), it would help us know who to refer to when we needed assistance and to get better statistics on what languages we are supporting.

Similarly, pulling in subject headings would be really useful for referring to our liaison librarians and for consideration with acquisitions funds; right now we have to base these off of the department of the requester, but we're missing cross-departmental opportunities this way.

When a workaround is used on the webpages to display something outside of the usual ILLiad workflow, it breaks the tag and doesn't allow OpenURL to route the user back to their request. Ideally, the formstate would persist through the workaround, and the user would be routed back to their request instead of dropped onto the main menu.

Make sure the Connection Manager does a full check of the Pending status during each cycle run and not just after midnight or after a service restart. This is from ticket 10049.

Is it possible to have the ability to UNDO Shipped brought back, or have another way to undo a request?

Enable the Send All Renewal option when AutomaticRenewals key is set to No.

Could there be a way to see a list of the last 5 or so requests that a staff person opened? We sometimes forget to place notes or verify a piece of information before it gets routed to the next step. Titles or usernames are not always remembered correctly to find the request again. Even just the last request opened would be helpful.

Add the ability to apply a coversheet on the lending side which would allow lenders to include copyright information as required by the CONTU guidelines.