ILLiad Ideas

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  1. Have Chrome (or FireFox) be the ILLiad default browser

    Several of our library's databases don't play nice with IE anymore, so when searching for an article while in ILLiad, we have to cut and paste the link into another browser before we can continue the search. This would (hopefully) be eliminated if IE were not the default browser.

    145 votes

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    27 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. Deliver accessible PDFs via Odyssey--i.e. run PDFs through software to OCR before delivery

    Our campus wants us to deliver accessible PDFs for faculty who post files online for classes. Many libraries scan as images and deliver via Odyssey as part of the scanning process. They don't have opportunity to OCR files before delivery.

    133 votes

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    24 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Billing Manager: send .pdf invoices via email

    Billing manager is great for print invoices, but we would like a more integrated way to send email invoices through Billing Manager. Currently, we generate the invoices and then have to break them into individual .pdfs before sending via email or regular mail. It would be great if there was a one click solution to just send the invoice via email to each library.

    61 votes

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    7 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  4. Improve the Billing Manager!

    We need a better and easier way to generate lost book invoices.

    56 votes

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    1 comment  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow staff to mass email patrons based on status or other criteria

    Allow staff to send an email to ILLiad users based on status or department, etc so that they could send out one email to many people to announce updates, new services, request feedback/survey. Ex. I am going to install ILLiad 9 on Thursday and we will be down for 3 hours. I'd like to email all of the Faculty to let them know and also warn them that they will need to change password upon login.

    52 votes

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    5 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  6. Address validation for shipping

    UPS and FedEx will charge for address corrections. https://www.ups.com/us/en/help-center/sri/glo-addcorr.page
    https://www.franklinparcel.com/what-is-an-address-correction-charge/

    Would be nice to have an address validation app to check addresses and flag incorrect addresses for review before shipping to save on address correction

    49 votes

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    5 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow patrons to request resends or report a problem with the copy (e.g., bad scan)

    If patrons have a problem with a received item, they should be able to submit for a re-send within their ILLiad account - currently they have to email/call/come in person. Something like a button for "Report a problem with this document" and a comment field.

    48 votes

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    5 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add “Accessibility Required” or “OCR Required” to the checklist under Accept Alternate Edition.

    We are seeing an increasing demand for high quality OCR’d copies for accessibility needs. We need an easy way to include this information with the request when it is sent to a potential lender.

    47 votes

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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add a Mark Found/Scan Now button to borrowing requests

    This button is in Lending and DocDel. Often we find items online or they are delivered via Email from the lender. It would be so much quicker and easier to open the request and hit a Mark Found Scan Now button to import the document instead of going out of the request and opening the Electronic Delivery/Borrowing Scanning. It would save a number of clicks and steps and time.

    47 votes

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    1 comment  ·  Electronic Delivery  ·  Flag idea as inappropriate…  ·  Admin →
  10. Integrated OpenAthens Support

    Build in support for OpenAthens without the use of Shibboleth or EZProxy.

    42 votes

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    14 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. Ability to suspend patron from loans while still allowing requests for article copies.

    We have users who cannot be trusted with book loans, but I still want them to be able to request articles. I'd like a way to block loans but not articles.

    35 votes

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    5 comments  ·  User management  ·  Flag idea as inappropriate…  ·  Admin →
  12. Reprints Desk - allow for more streamlined use within the ILLiad client and handle payment via IFM

    Add integrated Reprints Desk functionality and allow for handling payment to Reprints Desk via IFM. This was asked for by VIVA ILL Forum attendees at 2018 meeting.

    35 votes

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    2 comments  ·  Copyright  ·  Flag idea as inappropriate…  ·  Admin →
  13. Eliminate extranneous shipping labels for multi-piece loan transactions

    For Lending Loan Shipping Labels, and Borrowing Return Shipping Labels, we only need ONE shipping label per transaction. As is, if we ship a 4-volume set under one transaction number, we get 4 shipping labels. This means that each time we print, we either have to discard extra labels, or take the time to delete the extra labels from the print document.

    34 votes

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    2 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →
  14. Include more high contrast skins in ILLiad

    Customer requests more high contrast skin options for ILLiad. "in general if there is a dark background a light font is better. Dark on dark is difficult to read." More details and pictures in ticket 8724.

    33 votes

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    6 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  15. When manually routing a request to a new status, display the name of the new status in the confirmation message

    In the "Confirm Manually Change Status" box, the only message is "Are you sure you want to manually change this status?"

    If this included the new status (eg "Are you sure you want to manually change the status of this request to ____?") this would improve the confirmation process and help to catch when staff accidentally click on the wrong status in the dropdown menu.

    32 votes

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    3 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  16. When processing incoming borrowing requests, allow to search on any number the same way it works to process lending returns

    You receive a book in borrowing and the default search box is TN, which you almost NEVER have...you usually just have the OCLC ILL number or the not-helpful TN from the lender. In lending, there is one box from which to scan any number when processing lending returns. Would like this same feature in borrowing side.

    32 votes

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  17. Would like a way to automate the resend request process

    Currently, staff have to send an email to the lending library to request a resend. ILLiad doesn't necessarily know that the item has been resent and the original document conflicts with the new version. Also, the message itself for a resend is not in ILLiad or Odyssey or any other system.

    29 votes

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    0 comments  ·  Electronic Delivery  ·  Flag idea as inappropriate…  ·  Admin →
  18. Warn or prevent staff from marking requests found after they have aged out to next lender in OCLC

    OCLC Lending requests remain in processing queues even when they have aged out and moved to the next lender (or are returned to the borrowing library unfilled, if the library is the last/only in the lending string). Staff are unable to filter by or see the OCLC status in grid views, so individual requests must be opened to see if a request is no longer in a CONSIDERING status and has aged (or even been deleted by or cancelled by the borrower). Requests may age out for various reasons while sites are continuing to retrieve/process requested items and it is…

    25 votes

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    0 comments  ·  OCLC  ·  Flag idea as inappropriate…  ·  Admin →
  19. Html Email

    Include the option for html email

    25 votes

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    2 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  20. Ability to make OCLC borrowing requests from a custom queue

    The functions to create an OCLC borrowing request are not available until the request is opened from the Awaiting Request Processing queue. It would be helpful to be able to create OCLC requests from a custom queue eliminating extra steps for processing items that might routed to a custom queue for review.

    24 votes

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    3 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
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