Currently, when the lender updates a request to ship, the borrower is automatically charged. This creates problems when items are never received or the wrong item is shipped. The borrower should have an option to indicate that the item was never received or the wrong item was shipped and not be charged through IFM in such situations.

Add option set a time to auto-route extremely Overdue requests (e.g. those which have received notice 3 + 30 days) into a custom queue indicate that the item is lost and an invoice needs to be created.

It would be helpful to know which email templates were being used and which are not. There is currently no mechanism to track outgoing notifications by ID. University of Washington would use this information to remove unused or infrequently used templates, to reduce the amount of options in the notifications drop down.

Add support for Docline's new feature to show alert when a holding is potentially already owned.

https://www.nlm.nih.gov/docline/support/releases.html

Awaiting Secondary Label Printing is confusing and sometimes student workers process things in the wrong way and items end up in this queue. Note that OCLC doesn't get updated properly when items are marked found in this queue.

After clicking "Clone to Current User" have a pop-up window/box that asks "Are you sure you want to clone this request?" Several times I have accidentally cloned a request when I didn't mean to.

SaveDataSource only works for changes to the Transactions table currently, but it would be great if it could save changes to other tables. Or extend the functionality to the Users table at the very least.

We no longer use ILLiad authentication. We have been using our University authentication system for years. With the new update, all of our old user accounts that still have ILLiad Authentication checked were locked out. Please create a way to change the authentication method for all of our users at once.

We are having the issue of a Docline library needing patron names in the invoices we send them. That information is no longer available in billing manager invoices. I understand the privacy issue. I need to know definitively if this cannot be added back or not. Thanks!

Searches for Borrowing requests include two routing buttons in the upper ribbon, one for routing the request within borrowing, and a second to route the Borrowing request to DD.

It would be nice to see the reverse on the DD side: a button for routing within DD and a button to route to Borrowing. Currently you can only route DD requests to Borrowing one at a time by opening each individual request to access the routing to Borrowing button.

Allows users to login with their Symphony barcode and pin and then pull their existing data from Symphony into the new user registration form for Illiad account to help users complete the form.

Change the search option in the ribbons for Update Stacks Search and Check In from Lending Library to be on search field that searches both TN and ILL Number, similar to search option on the Check In from patron form.

Let users of the client set their local time zone, so that it can be reflected in the History of requests

Add a Back button on docline ribbon. It is unclear that users can hit the backspace button - especially since this kind of functionality lends itself more to "browsing" so people might want to go back to a previous screen.

The way the API currently functions is that if an entry in a field is too long for the database to receive the call falls. It would be nice if the API was able to truncate the field to the appropriate length so the call would still go through but the offending field would be automatically trimmed to the needed length.

Discovered there is trouble merging templates from shared drives, so being able to choose temporary files to go to another location would be ideal.

When no groups exist, the Groups Maintenance interface has no active options.
https://www.screencast.com/t/iXDdQokIBG9G

Users must start typing in a group name in order to activate the options in the ribbon. This functionality is not very intuitive; it is different than the functionality experienced after the groups have been added; it is also different from the way that similar functionality is designed in other parts of the product.

Having all ribbon options active prior to adding a group would provide a more intuitive experience for the user.

See support ticket #10412

Lender Addresses linked to Invoices that are Active (even those marked Paid) cannot merge with another address. The only option currently is to manually change or delete invoices first. Please consider allowing Paid invoices to not be considered "Active

Captcha might prevent the recent scripted logins which are resulting in fraudulent lending requests.