ILLiad Ideas

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  1. Address validation for shipping

    UPS and FedEx will charge for address corrections. https://www.ups.com/us/en/help-center/sri/glo-addcorr.page
    https://www.franklinparcel.com/what-is-an-address-correction-charge/

    Would be nice to have an address validation app to check addresses and flag incorrect addresses for review before shipping to save on address correction

    45 votes
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    5 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add ability to track sent email copies by template

    It would be helpful to know which email templates were being used and which are not. There is currently no mechanism to track outgoing notifications by ID. University of Washington would use this information to remove unused or infrequently used templates, to reduce the amount of options in the notifications drop down.

    1 vote
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    1 comment  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  3. Eliminate extranneous shipping labels for multi-piece loan transactions

    For Lending Loan Shipping Labels, and Borrowing Return Shipping Labels, we only need ONE shipping label per transaction. As is, if we ship a 4-volume set under one transaction number, we get 4 shipping labels. This means that each time we print, we either have to discard extra labels, or take the time to delete the extra labels from the print document.

    33 votes
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    2 comments  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →
  4. automated email confirming return via Web Circ

    When loan is checked in via Web Circ (and status changes from Checked Out to Customer to In Transit From Customer), ILLiad automatically sends email to patron confirming return. Patron receives confirmation of returned ILL + helps ILL staff reduce claims returned situations. Email would simply acknowledge return, including the TN, title, author, etc.

    4 votes
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    1 comment  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  5. Integrate WSILL IFM Refund in ILLiad

    WSILL allows libraries to initiate refunds when erroneous charges are applied. Now that Undo Shipped is not an option for IFM requests, this functionality is needed.

    7 votes
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    0 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow staff to mass email patrons based on status or other criteria

    Allow staff to send an email to ILLiad users based on status or department, etc so that they could send out one email to many people to announce updates, new services, request feedback/survey. Ex. I am going to install ILLiad 9 on Thursday and we will be down for 3 hours. I'd like to email all of the Faculty to let them know and also warn them that they will need to change password upon login.

    42 votes
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    3 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  7. Integrate with NNLM Delivery

    NLM is now running something similar to OCLCs ArticleExchange. https://delivery.nnlm.gov/ Provide integration options for ILLiad.

    2 votes
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    0 comments  ·  Product Integration  ·  Flag idea as inappropriate…  ·  Admin →
  8. Ability to suspend patron from loans while still allowing requests for article copies.

    We have users who cannot be trusted with book loans, but I still want them to be able to request articles. I'd like a way to block loans but not articles.

    26 votes
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    3 comments  ·  User management  ·  Flag idea as inappropriate…  ·  Admin →
  9. Flag or add a notification of some sort sort to identify stale requests.

    It would be nice to be able to see requests that are sitting around in queues when they should have moved on or some action might need to be taken by staff. An example would be items that have been sitting in Request Sent for too long with patrons not getting their materials in a timely fashion.

    12 votes
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    2 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow renewal requests while patron blocked

    Allow patrons to submit renewal requests for other books even when they're blocked (with web access) for other overdue items. Maybe even add an option on the user account to let us pick and choose who we give this privilege to.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Update patron web pages and the ILLiad web DLL to comply with Section 508 and WCAG 2.0 (level AA) guidelines for accessibility. 

    Update patron web pages and the ILLiad web DLL to comply with Section 508 and WCAG 2.0 (level AA) guidelines for accessibility. 

    33 votes
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    1 comment  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. ILLiad Event Hook for Borrowing Item Shipped

    Would it be possible to create an event hook that would trigger when ILLiad detects that an item has been updated to Shipped in OCLC? Currently, my code is regularly checking the Request Sent status for a new value in the DueDate field, but it would be preferable to have it triggered by a system event.

    11 votes
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    3 comments  ·  Addons  ·  Flag idea as inappropriate…  ·  Admin →
  13. Provide automated reminder notice when borrowed item is not picked up

    We would like to send an automated email to patrons an email reminder to pick up borrowed material if they have not checked out the material a few days after getting initial notification.

    22 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add renewal yes/no and renewal request options to the AddESPUpdate command

    It would be nice to be able to respond to renewals and make renewal requests via the AddESPUpdate command in server addons. Renewals in both Borrowing and Lending could be completely automated.

    1 vote
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    0 comments  ·  Addons  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add Preferred Name Fields in the ILLiad Patron Record

    Currently ILLiad has Last Name and First Name fields in the patron record, but other databases on our campus, including our ILS, have the additional fields of Preferred First Name, Preferred Middle Name, and Preferred Last Name. It would be great if ILLiad would add these fields.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. When manually routing a request to a new status, display the name of the new status in the confirmation message

    In the "Confirm Manually Change Status" box, the only message is "Are you sure you want to manually change this status?"

    If this included the new status (eg "Are you sure you want to manually change the status of this request to ____?") this would improve the confirmation process and help to catch when staff accidentally click on the wrong status in the dropdown menu.

    26 votes
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    3 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  17. Improve the Billing Manager!

    We need a better and easier way to generate lost book invoices.

    33 votes
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    0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  18. Canceling Lending request when OCLC request is Cancelled should not cause Connection Manager error

    Currently, if you use the Cancel option to Cancel a lending request when the OCLC status is Cancelled or Record not Found, it will cause a Connection Manager error. While staff can avoid the error by using the routing option to move the request to Cancelled by ILL Staff, it would be helpful if the Connection Manager or the Cancel option could be updated to avoid generating an error so that all Cancellation transactions can be handled in the same manner.

    3 votes
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    0 comments  ·  OCLC  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add a Mark Found/Scan Now button to borrowing requests

    This button is in Lending and DocDel. Often we find items online or they are delivered via Email from the lender. It would be so much quicker and easier to open the request and hit a Mark Found Scan Now button to import the document instead of going out of the request and opening the Electronic Delivery/Borrowing Scanning. It would save a number of clicks and steps and time.

    32 votes
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    0 comments  ·  Electronic Delivery  ·  Flag idea as inappropriate…  ·  Admin →
  20. Make the "Save" button larger on request screens

    Currently the "save" button is small icon on the top of the window for patron records and updating lender records. Please make it the same size as the other buttons.

    1 vote
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    0 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
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