We use ILLiad to Aeon integration to facilitate Special Collections scanning for ILL lending. When we send a scan request via ILLiad to Aeon, we would like the ability for Aeon to pass the .pdf back to ILLiad for request fulfillment. Currently, Aeon staff have to email the .pdf to ILL staff in order for the file to get uploaded to ILLiad for ILL delivery. This would be similar to the Ares/ILLiad integration: we pass scans to ILLiad from Ares for scanning fulfillment through OpenURL.

Recent issues with COVID 19 are increasing use of the "mail to address" workflow for home delivery. It would be helpful for users to be able to view their address and other user information from the request form should it need to be updated.

Sometimes items with a status of Delivered to Web will reroute back into electronic delivery. The item is then stuck in the "No ILL Lender Match" box and can't be be deleted or permanently rerouted back to Delivered to Web. Each time this happens OCLC support has to manually delete the transaction. ILL staff should have the ability to delete. Or, the bug that reroutes transactions back into electronic delivery needs to be patched.

ILLiad needs support for DKIM and to allow configuration to differentiate From addresses and Reply-To addresses to prevent ILLiad messages from going to SPAM.

Would like the Reprints Desk Addon(s) to automatically
pull items from Awaiting Unfilled Processng & cancel the OCLC request if filled by RD.

Implement an option to make a shipping label for the patron send the item directly back to lending library and supporting workflows and updates in ILLiad.

If a user has a PMID or DOI they could insert that number or URL into a field when requesting an article. Once the number/URL is in the correct field it would automatically fill in all the needed citation information so they do not have to. A users that may not know how to use the automated database search and fill ILLiad request may like this feature. Also the user that has many request that need to be placed.

When a user is disavowed, it makes sense to cancel all outstanding requests so that they are not processed. It does not make sense to move completed requests (in queues Request Finished or Delivered to Web) to Cancelled by ILL Staff. This skews statistics.

Add a field to the StaffPasswordComplexity field to allow a plain text description of the regular expression. A user should able to view what the password requirements for staff passwords are without having knowledge of regular expressions.

Could you provide a Web Circ option for checking-out and checking-in in-library use items multiple times for a patron? Currently, we don't have an electronic means of tracking when an in-library use item has been removed from our ILL pick up shelf or is being consulted by our patrons.

Extend the Web API to include methods that will return data of requests made on parameter like RequestType and RequestDate. This would enable the interfacing of ILLiad data with other database systems.

In the lending scanning window, display the email address of the borrower. When sending via Article Exchange it isn't always known if the email address is filled out in the address book. If the email address is not in the address book, the article does not get delivered.

Currently ILLiad has Last Name and First Name fields in the patron record, but other databases on our campus, including our ILS, have the additional fields of Preferred First Name, Preferred Middle Name, and Preferred Last Name. It would be great if ILLiad would add these fields.

Our campus wants us to deliver accessible PDFs for faculty who post files online for classes. Many libraries scan as images and deliver via Odyssey as part of the scanning process. They don't have opportunity to OCR files before delivery.

It would be good to have BI reporting for ILLiad like Aeon and Ares.

Auto update of Custom Group when using exact name of the OCLC Group Access Capability (GAC), such as ACOV. Manually adding individual codes for all of us seems redundant.

Ability to push through renewals on the lender side, singularly and in bulk. Borrowers should be notified of the new due date.

It would be great if I could, through the Customization Manager or the client, set a Due Date Override so that I could make everything due before the end of the semester for specific patron groups (Undergraduates go far away over winter break and don't give their stuff back, but Staff are here year round)