When loan is checked in via Web Circ (and status changes from Checked Out to Customer to In Transit From Customer), ILLiad automatically sends email to patron confirming return. Patron receives confirmation of returned ILL + helps ILL staff reduce claims returned situations. Email would simply acknowledge return, including the TN, title, author, etc.

Customer requests more high contrast skin options for ILLiad. "in general if there is a dark background a light font is better. Dark on dark is difficult to read." More details and pictures in ticket 8724.

Continue to work with Rapid and keep API up to date to allow Rapid & RapidR enhancements to work with ILLiad.

Add ability to customize the number of libraries that are added when using Custom Holding to create the Lending String.

Many libraries want to create shorter lending strings (less than fifteen) so that requests are not out for potentially weeks before being filled. Currently, in order to create shorter lending strings you have to manually add library symbols or remove library symbols after using custom holdings to auto-generate a string.

WSILL allows libraries to initiate refunds when erroneous charges are applied. Now that Undo Shipped is not an option for IFM requests, this functionality is needed.

There should be an easy way to make it so that when you perform a custom search you only see one search result per TN. We often use the custom search to find all of the requests that match a certain criteria and having multiple results for the same transaction is not helpful.

It would be nice if there were one or two more fields where data grabbed via Z39.50 could be imported into ILLiad. In particular, "Item Num" would be an ideal place to hold a barcode, rather than having to concatenate it to a different value (as described here: https://support.atlas-sys.com/hc/en-us/community/posts/360006750353-Finding-Importing-the-Barcode-Field).

I realize that this could be very dangerous and should be locked down behind something like the database manager, but having the ability to batch update records (transaction, user, lender, etc) in ILLiad would be a huge time saver. There are times when local data or workflows change, and the ability to change more than one record at once would open up a lot of possibilities.

I would like to be able to control if a request will automatically open when searched or when a queue of one is displayed.

Primarily, I want to be able to STOP the request from opening automatically. Many times we search for an item to see info, or route to an active status, and auto opening just slows down our ability to do this as we wait for the request to render.

We are seeing an increasing demand for high quality OCR’d copies for accessibility needs. We need an easy way to include this information with the request when it is sent to a potential lender.

Is it possible to have the ability to UNDO Shipped brought back, or have another way to undo a request?

Add a way to reveal what you type in the password change box so staff can make sure they have typed in what they think they've typed in.

It should be an option to allow staff to close out of the "password change" window so that they can choose to change your password later.

Currently the "save" button is small icon on the top of the window for patron records and updating lender records. Please make it the same size as the other buttons.

UPS and FedEx will charge for address corrections. https://www.ups.com/us/en/help-center/sri/glo-addcorr.page
https://www.franklinparcel.com/what-is-an-address-correction-charge/

Would be nice to have an address validation app to check addresses and flag incorrect addresses for review before shipping to save on address correction

Add option set a time to auto-route extremely Overdue requests (e.g. those which have received notice 3 + 30 days) into a custom queue indicate that the item is lost and an invoice needs to be created.

It would be helpful to know which email templates were being used and which are not. There is currently no mechanism to track outgoing notifications by ID. University of Washington would use this information to remove unused or infrequently used templates, to reduce the amount of options in the notifications drop down.

For Lending Loan Shipping Labels, and Borrowing Return Shipping Labels, we only need ONE shipping label per transaction. As is, if we ship a 4-volume set under one transaction number, we get 4 shipping labels. This means that each time we print, we either have to discard extra labels, or take the time to delete the extra labels from the print document.

Awaiting Secondary Label Printing is confusing and sometimes student workers process things in the wrong way and items end up in this queue. Note that OCLC doesn't get updated properly when items are marked found in this queue.

Allow staff to send an email to ILLiad users based on status or department, etc so that they could send out one email to many people to announce updates, new services, request feedback/survey. Ex. I am going to install ILLiad 9 on Thursday and we will be down for 3 hours. I'd like to email all of the Faculty to let them know and also warn them that they will need to change password upon login.