Some titles have carriage returns, trailing spaces, and abbreviations that make the rule of five not match. Also, journals change title throughout their run. Should the copyright query count another field like ISSN, OCLC Number, or some other field?

For videos etc. the due date is different than standard loans. When the request comes in from OCLC or any other system, we don't yet know what format it is necessarily. But when staff choose that format in the document type field, ILLiad could change the due date to a new value based on a customization key.

Many electronic journals are classified as internet resources versus a serial, so both need to be selected in a search

Currently, none of the notification check boxes are checked by default on the new user form. Staff have to remember which of the check boxes to check to set a new user to receive all electronic notifications. It would be good to have a setting that made those check boxes checked by default.

Option 1: Add a tracking entry that is created before the routing rule is triggered so that the routing rule can reference the tracking table.

Option 2: Create a new menu option of Clone and Route that prompts the staff user to pick the new queue.

If items from other libraries are checked out to users in the ILS, when that user places a renewal request, ILLiad needs to know about it so it can ask the lending library for a renewal.

If every user is always charged $x for an article, there is no reason for staff to mediate those. The billing could be added and the article delivered to the user.

Several Z39.50 servers don't support Unicode or non-ASCII characters. If the ILLiad title has those characters in it, the search returns no results. It may be necessary to replace characters with their Latin equivalent before searching.

The special collections department likes to know which institution is requesting certain items.

Most examples of OpenURL with the "journal" genre are still article requests versus a request for a loan of the entire journal. Data would not be lost if we use the article request form instead.

When searching transactions, staff would like to filter by the library groups.

When downloading new requests, a certain site code would need to be designated as the primary site for receiving those requests. The requests could then be doled out to other ILLiad sites on the server for fulfillment and all would update that same RAPID account.

Many libraries take advantage of NCIP integration with their ILS and thus manage loans (due dates and renewals) directly with their ILS, thus patrons are encouraged not to log into ILLiad web pages to perform those tasks. However, there is no easy way to remove or hide that from the web pages.

From customer: We have a faculty member complaining about the web session. We have it set at 10 minutes since so many of our patrons use shared/pubic workstations. Is there any way to individualize web session times by patron type?

Request to allow the Customization Manager to make more than one LDAP query and point to more than one Active/Directory.