After clicking "Clone to Current User" have a pop-up window/box that asks "Are you sure you want to clone this request?" Several times I have accidentally cloned a request when I didn't mean to.

When sending a borrowing request in ILLiad, have ILLiad bring the ISBN/ISSN from the record selected over from the work form to the main request page, as it does with OCLC numbers/titles. This would help ensure accuracy with the standard number and assist with collecting stats.

SaveDataSource only works for changes to the Transactions table currently, but it would be great if it could save changes to other tables. Or extend the functionality to the Users table at the very least.

The functions to create an OCLC borrowing request are not available until the request is opened from the Awaiting Request Processing queue. It would be helpful to be able to create OCLC requests from a custom queue eliminating extra steps for processing items that might routed to a custom queue for review.

We no longer use ILLiad authentication. We have been using our University authentication system for years. With the new update, all of our old user accounts that still have ILLiad Authentication checked were locked out. Please create a way to change the authentication method for all of our users at once.

Currently, Custom Holdings Groups cannot be renamed; instead, a new Custom Holdings Group must be created with a new name. The option to rename groups would be useful especially when formal groups change their names (e.g., RLG to SHARES), or when staff are re-thinking the organization of their locally-designated custom holdings groups.

Current if a user enters an invalid username on the password reset page no error message is presented.

Common functionality in other environments would present an error message directing users to contact staff to obtain the username.

When I type a custom email to a patron from within the client, I'd like spell check.

Could there be a way to see a list of the last 5 or so requests that a staff person opened? We sometimes forget to place notes or verify a piece of information before it gets routed to the next step. Titles or usernames are not always remembered correctly to find the request again. Even just the last request opened would be helpful.

When creating a holdings list, currently borrowers can see the institution name, days to respond, and fees for lending institutions. It would be nice to see the library's loan period for items in this area.

Having a new document type of E-Book would help when doing custom reports.

All patron accounts are given expiration dates but the account remains active beyond this date until something occurs and the account is investigated and then manually blocked.
It would be great to have the system automatically block users when the expiration date is reached. This would help prevent graduated students and people no longer with our library from requesting materials through our services.

From customer: If we could automatically/programmatically create Staff User accounts in ILLiad and have the option for them to authenticate via LDAP to the ILLiad client, that would be really convenient. (Or if there was a Single Sign-On option that used the computer's Windows credentials to authenticate staff users).

In Doc Del, have a dropdown choice of printing either articles or loans instead of all. We process these on different floors and it's really handy in Lending.

example: Our Political Science department changed their name. I want to be able to make this change to all the existing patrons it would apply to.

We have three pickup locations and are becoming increasingly reliant on Web Circ. Recently, we figured out that "Billed & Blocked" isn't considered an "Active Status", so when a patron tries to return a long overdue book at the desk, it can't be checked in (but something that hasn't been checked out yet can!). Could you add "Billed & Blocked" as a status Web Circ can check in? Additionally, are you planning any usability updates? It would be great if "Check in" and "Check Out" weren't right next to each other.

From customer regarding patron notification email templates used for the cancellation of borrowing transactions. : It would be helpful if I had a template for each reason and if ILLiad would automatically select the right one for each specific reason.

Purdue University needs to break down IFM charges by RequesType for internal reporting. Having this in the default reports would be very helpful. We'd like to see it for both Lending and Borrowing.

Integrate the ability to send NCIP messages for both borrowing and lending including support for renewals and recalls into the standard workflow rather than requiring an addon to do so. Settings could be part of the customization manager.