on behalf of New Mexico State Library: We would like the ability to have a status-specific ChangeUserInformation form validation. As a referral center for our state, small libraries throughout the state have ILLiad user records to place requests that we process on their behalf. We would like to require different user information on those user records than we require for our other patrons who are individuals working in state government.

The current Web Report for Borrowing Most Requested Journals is looking at the ESPNumber to match multiple requests. Whereas, the default copyright query looks at the PhotoJournalTitle field. This causes confusion where there is discrepancy between to the 2 lists. It is also becoming more common to request items from a document provider resulting in a request without an ESPNumber.

Currently, when the lender updates a request to ship, the borrower is automatically charged. This creates problems when items are never received or the wrong item is shipped. The borrower should have an option to indicate that the item was never received or the wrong item was shipped and not be charged through IFM in such situations.

Currently, when the lender updates a request to ship, the borrower is automatically charged. This creates problems when items are never received or the wrong item is shipped. The borrower should have an option to indicate that the item was never received or the wrong item was shipped and not be charged through IFM in such situations.

Allow ILLiad to merge data not only with Microsoft Word but also Google Docs because many organizations are migrating from Microsoft Office to G Suite

Add support for Docline's new feature to show alert when a holding is potentially already owned.

https://www.nlm.nih.gov/docline/support/releases.html

We would like to be able to run Database Manager tasks on a schedule. For example, we would like to flip expired patrons to blocked on a nightly basis instead of requiring interaction from staff.

Web Circ should throw an error message when attempting to check out an item that is in transit but not at Customer Notified via E-Mail or Customer Notified via Phone.

There is currently a function that allows a custom coversheet to be inserted automatically before Odyssey sending for Borrowing & Document Delivery, but not for Lending. It would be great from the lending library’s standpoint since we’d be more compliant in terms of copyright & licenses if we could include the Title 17 notice there, and any usage restrictions. It would also be great for the borrowing library’s standpoint since Odyssey is a more direct delivery method than Article Exchange

We have three pickup locations and are becoming increasingly reliant on Web Circ. Recently, we figured out that "Billed & Blocked" isn't considered an "Active Status", so when a patron tries to return a long overdue book at the desk, it can't be checked in (but something that hasn't been checked out yet can!). Could you add "Billed & Blocked" as a status Web Circ can check in? Additionally, are you planning any usability updates? It would be great if "Check in" and "Check Out" weren't right next to each other.

Allow the creation of pop-up messages based on custom parameters. For example, I would like to create a pop-up that appears for flagged items when processing lending returns.

This is from ticket 8079. Site would like to see text messaging/sms options that do not require a 3rd party provider.

After clicking "Clone to Current User" have a pop-up window/box that asks "Are you sure you want to clone this request?" Several times I have accidentally cloned a request when I didn't mean to.

The functions to create an OCLC borrowing request are not available until the request is opened from the Awaiting Request Processing queue. It would be helpful to be able to create OCLC requests from a custom queue eliminating extra steps for processing items that might routed to a custom queue for review.

SaveDataSource only works for changes to the Transactions table currently, but it would be great if it could save changes to other tables. Or extend the functionality to the Users table at the very least.

We no longer use ILLiad authentication. We have been using our University authentication system for years. With the new update, all of our old user accounts that still have ILLiad Authentication checked were locked out. Please create a way to change the authentication method for all of our users at once.

Currently, Custom Holdings Groups cannot be renamed; instead, a new Custom Holdings Group must be created with a new name. The option to rename groups would be useful especially when formal groups change their names (e.g., RLG to SHARES), or when staff are re-thinking the organization of their locally-designated custom holdings groups.

Current if a user enters an invalid username on the password reset page no error message is presented.

Common functionality in other environments would present an error message directing users to contact staff to obtain the username.