Add ability for the Symphony API add-on to complete an additional transaction upon check-in, (checking the item in within Symphony, which would push it into transit to the hold location).

Please give libraries the ability to re-order the CustomDropdown Table in the Customization Manager - there are cases when an order other than alphabetical is what makes most sense to the user.

I often need to delete notes I have just added to a request because I realize that there is a typo or I want to add to the note. It would be very helpful to be able to just edit the existing note rather than having to delete it and add a new note.

Store demographics (ie, non personally identifying information, such as major or department) associated with a user request, to the request, not just the user.

This would allow us to know better understand ‘how many requests were submitted by BIOLOGY majors’ in a given period of time vs. having those BIOLOGY requests migrate to a new major when USERS change major or vice versa.

I would love to be able to revert to a previous version of a request after saving (similar to how Google Suite does so). There have been a few times we have saved over the request information in ILLiad and had to log in to WorldShare in order to see what was originally requested.

some users do not recall their username, so we are wondering if the Forgot Password feature would ever upgrade and offer other options such as allowing input of email address or alternative options between forgot password vs. forgot username and etc.

I'd like to see an addition to the database manager where we can run a search against the transactions, users or lending library tables and from those results, batch update fields in that table for those results. An example would be if we have a campus that changes names (which we've had a couple times) We could run a query on all users with that pickup site and batch update them to the new name. I see this as an addition to the database manager since that is able to be restricted to a VERY limited number of staff.

Given that the corresponding event hook for Doc Del is triggered for article requests, this may be a longstanding bug. As of 9.1.1 the LendingRequestCheckOut event hook isn't triggered for article requests when they are marked found. I've been working around it by using the Route event hook.

Add a way to reveal what you type in the password change box so staff can make sure they have typed in what they think they've typed in.

As a part of our current workflow, we compare the cost of the copyright fee, Get It Now and Reprints Desk. Release 9.1 will allow staff to compare the cost of the copyright fee and Reprints Desk. Adding the capability to compare all costs (Reprints Desk, Get it Now, publishers) will allow staff to make better use of ILLiad 9.1 decision support pipeline.

When loan is checked in via Web Circ (and status changes from Checked Out to Customer to In Transit From Customer), ILLiad automatically sends email to patron confirming return. Patron receives confirmation of returned ILL + helps ILL staff reduce claims returned situations. Email would simply acknowledge return, including the TN, title, author, etc.

WSILL allows libraries to initiate refunds when erroneous charges are applied. Now that Undo Shipped is not an option for IFM requests, this functionality is needed.

Currently the "save" button is small icon on the top of the window for patron records and updating lender records. Please make it the same size as the other buttons.

Customer requests more high contrast skin options for ILLiad. "in general if there is a dark background a light font is better. Dark on dark is difficult to read." More details and pictures in ticket 8724.

Add ability to customize the number of libraries that are added when using Custom Holding to create the Lending String.

Many libraries want to create shorter lending strings (less than fifteen) so that requests are not out for potentially weeks before being filled. Currently, in order to create shorter lending strings you have to manually add library symbols or remove library symbols after using custom holdings to auto-generate a string.

If you accidentally click Search without any information in the search fields, a long list of requests come up and the first one in the list automatically displays. This has caused trouble with new employees who have not noticed and mistakenly checked in items that we have not received. Please change this so that no results appear if you do not enter search information or at least a window opens asking if you want to proceed.

Add option set a time to auto-route extremely Overdue requests (e.g. those which have received notice 3 + 30 days) into a custom queue indicate that the item is lost and an invoice needs to be created.

The citation information search in the client should be expanded to include things like Item Number and ISBN.

Awaiting Secondary Label Printing is confusing and sometimes student workers process things in the wrong way and items end up in this queue. Note that OCLC doesn't get updated properly when items are marked found in this queue.