ALMA doesn't have holdings for each volume when there are multiple volumes, so in z39.50 only the most recent volume is pulled up in the search. Is there a way for ILLiad to handle this better? If not within z39.50, then via an addon maybe? (This is from ticket 8080)

Integrate the ability to send NCIP messages for both borrowing and lending including support for renewals and recalls into the standard workflow rather than requiring an addon to do so. Settings could be part of the customization manager.

When receiving an item from a new lender, it would be a big time saver to be able to look up a Policies Directory entry by OCLC Symbol and import the address & contact information into a new ILLIad address, and then return to the request check-in without having to rescan.

Add a setting to the user records that would apply their selection of Accept Non-English field as the default on all requests from that user

via Site Visit with WVU

Could there be a way to see a list of the last 5 or so requests that a staff person opened? We sometimes forget to place notes or verify a piece of information before it gets routed to the next step. Titles or usernames are not always remembered correctly to find the request again. Even just the last request opened would be helpful.

Add the ability to apply a coversheet on the lending side which would allow lenders to include copyright information as required by the CONTU guidelines.

When you submit a request through OCLC there is a field in Borrowing Information for the patron name. We have been deleting the patron name from this field for some time because we've found that it is sent to the lending library. If the library has a newer version of ILLiad, the patron name isn't sent, but if the lending library is on another system, it is. Removing this field would be an easy fix for patron privacy.

Flags - have a popup notice when records with a flag move to a new status

We would like all of our borrowing requests to indicate CCL.

ILLiad automatically assigns CCG/CCL based on publication date, creating an error when a library also has a copyright entry in their OCLC Constant Data. This error has been discussed here: https://support.atlas-sys.com/hc/en-us/community/posts/360012493354-Easy-Fix-Copyright-fields-are-duplicated-in-ILLiad-when-using-a-constant-data-record-containing-copyright-data-resulting-in-an-error-message-

Libraries should be able to customize how CCL/CCG is applied to their requests, regardless of whether the request is filled through RapidILL, OCLC, or other means.

In Doc Del, have a dropdown choice of printing either articles or loans instead of all. We process these on different floors and it's really handy in Lending.

For items that are picked up at the same location where items are processed, the In Transit to Pickup location step adds an additional processing step. However, skipping this step means that patron notifications are sent immediately and often staff do not have time to finish physical processing before patrons arrive at the desk to pick up items.

Having the ability to set a delay period (e.g. 60 min) between when the request is sent to Awaiting Customer Contact and when the notification is sent would allow staff time to finish physical processing before patrons get the notification.

The ability to increase the font.

If possible, it would be really nice to have the option to use AddESPUpdate - Returned for Borrowing requests. I currently have an addon that mass-adds tracking numbers that we also use for Borrowing returns, and it would be awesome to be able to automatically update those requests as Returned if they haven't been already.

We are having the issue of a Docline library needing patron names in the invoices we send them. That information is no longer available in billing manager invoices. I understand the privacy issue. I need to know definitively if this cannot be added back or not. Thanks!

Searches for Borrowing requests include two routing buttons in the upper ribbon, one for routing the request within borrowing, and a second to route the Borrowing request to DD.

It would be nice to see the reverse on the DD side: a button for routing within DD and a button to route to Borrowing. Currently you can only route DD requests to Borrowing one at a time by opening each individual request to access the routing to Borrowing button.

Allows users to login with their Symphony barcode and pin and then pull their existing data from Symphony into the new user registration form for Illiad account to help users complete the form.

From ticket 887: It would be nice if you could develop some sort of alert to let you know that the server needs to be restarted. By the time I realize anything might be wrong things are already pretty bogged up.

Maybe something that allows an alert to check Connection Manager with no downloads in 2 or 4 hours or similar. Configurable per site due to volume variation. This would be for when Connection Manager is running but gets hung up for whatever reason and requests do not download from OCLC as they should.

To help with the increase in ILL hacking attempts.