Add a key to toggle on or off appointment confirmation. Provide a way for staff to see a list of new appointments and add Confirm Appointment button to the Appointment record.

It would be great if researchers could cancel their own appointments within the minimum lead timeframe.

It would be helpful is users could toggle between reading rooms in the appointment booking calendar. It's confusing to have to select which reading room first then bring up the calendar. It should just be in one place. Thanks!

• possible to send only on 1st request per day
• key to turn on or off

Allow staff to set a min lead days for when an appointment should be scheduled and a separate min lead days for when any associated requests should be scheduled.

This request is from Boston Public Library. When the patron schedules an appointment, after selecting the box of time, the appointment window appears where the patron can enter an appointment name and start and stop times. They would like for the Appointment Name field to be listed after the start and stop time boxes because the time boxes are required fields, so they would like the patron's attention on those fields. The Appointment Name is not required, and it is a little confusing to the patron as to what the patron should name the appointment.

An option to show patrons which requests they have linked to an appointment in the "Outstanding Requests," "All Requests" etc. lists would be great.

For sites with multiple sites, it would be great to set segmented request limits per location instead of one shared request limit across all locations.

Provide patrons an opt-in option to receive text message appointment reminders

A method to validate / require data fields in the staff client, but using separate rules from the web validation.

We're starting to get too many entries where staff are manually entering data that is not consistent. Even just making a field required would be a big win for us (ie, Call Number)

Currently, no history or tracking entries are available for Appointment. This makes tracking down issues and troubleshooting difficult. Including a history tab for Appointments would be very useful to determine when appointments are created in the client vs the web, when appointment information is changed or updated, etc.

We would love to see a waitlist functionality for users to sign up for when our reading room is full and a cancellation occurs. It would make slotting existing users in much easier as we're now trying to do this manually / on the fly as cancellations occur.

Allow for the customization of the print template used for appointment calendar (as a word doc) so it can only show working hours and other visual changes

Once you require appointments, it is applicable to everyone including staff. This is okay for Public Services staff who can navigate the client but not for everyone else who submits through the web interface. We have a workaround but it would be nice to allow staff to submit without an appointment.

When a user has created multiple accounts, one account will be disavowed via the user merge process. However, that account is typically listed first in search results. When a disavowed user's account is selected in a grid, the special highlighting/text color does not persist. Thus it is easy for staff to get confused and click the wrong user record. It would be helpful to have a button like the Active/All requests toggle, set to active by default, to automatically filter disavowed users out of search results to minimize confusion and prevent staff from re-clearing disavowed users.

When highlighting a group of requests in a queue grid, display the number of selected requests.

Scanning patron ID barcode automatically triggers user search rather than having to put cursor in user search field(s)

Staff would like the ability to import patron photos directly from webcam software rather than saving the photo and uploading from their workstation.

Add option for "overflow" spaces to be booked by appointment when primary reading room space(s) are full. These rooms would not be available for appointment booking on a regular basis, but would display if all spaces in the primary reading room are full.