Aeon Ideas

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  1. Notification for duplicate requests submitted

    If a researcher requests something that is already on hold or in retrieval from a remote location, Aeon should alert staff to prevent duplicate paging or looking for things that are right behind them.

    38 votes
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    under review  ·  9 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  2. Create addon to add an expiration date to a queue and automatically route requests once the date parameter has passed

    In the staff client, requests in the Item on Hold queue have no expiration, but most sites allow holds for 1-2 weeks. Create an addon that allows site to determine queue and number of days for requests to stay in that queue. When the number of days has elapsed, automatically route the request to another queue. EX: if a request is in Item on Hold and is allowed to be on hold for 2 weeks, set expiration for 14 days. When 14 days has passed, automatically route the request to Remove from Hold so staff can reshelve.

    31 votes
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    6 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow staff to send one email for multiple requests (batch email)

    Would it be possible to highlight a set of requests from one user, and send a single email to the user?

    It would be great to highlight all the requests from each single user at once and then send one collective email to the user.

    24 votes
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    5 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add option to print individual callslip from Activity request grid

    When you open an activity, and then open the request grid, I really want to be able to select multiple requests from this grid, and print those call slips.

    And, I don't always necessarily want to print all call slips in an activity. Some might be offsite, others in the vault, others I just need to look at first in making decisions about a class...I don't always want to print them all.

    23 votes
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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  5. Option to reassign seat to user without signing out and back in

    Seat Assignments: It is currently not possible to reassign users’ seats in the reading room without first checking them out of the room and then checking them back in. Patrons regularly change seats to view different size and formats of materials. Having a real-time view of seating, as well as a seat history, is vital from a security perspective. The need to check patrons out and then in again also potentially compromises security, as well as creating an inaccurate record of events, which be important in any (hopefully unlikely) security events.

    23 votes
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    5 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  6. Single invoice containing multiple transactions

    Create one invoice for orders/one invoice for multiple copy requests from single user

    23 votes
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    6 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  7. Web user would like to print an invoice from the web

    Used for reimbursement. Current option of just printing the table of requests does not look very official or sufficient.

    21 votes
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    4 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow staff to edit multiple requests at once to change one field

    Certain fields would be restricted and not allow bulk editing.

    16 votes
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    3 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  9. Edit notes

    We would appreciate being able to edit the notes once they're in a user record.

    13 votes
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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  10. Database fields - bigger, better, more flexible

    There have been multiple situations that our life would have been made much easier if we had more flexibility in the Aeon database fields. For example, it is often suggested to use "another unused field" to store data. We often run into the issue that these fields are character limited.

    The max length of any text field seems to 255 characters, which can be totally impractical for some purposes. I am assuming that this might be because of the MS Word mail merge character limit?

    Is there any reason why text fields could not not be expanded to something like…

    13 votes
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    planned  ·  13 comments  ·  Database  ·  Flag idea as inappropriate…  ·  Admin →
  11. Show who attended an activity/event without adding them as users for that activity

    Students may have come to view the items, but you don't want to add them as users for that activity because they shouldn't be able to create requests associated with it. But staff (and instructors) like to know who was in the room.

    13 votes
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  12. 12 votes
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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  13. 12 votes
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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  14. Display settings for low vision staff

    Option to resize fonts, and make the screens more customizable for low vision issues

    12 votes
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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  15. Ability to save billing information without yet generating the invoice

    "Would like to be able to save pricing/order information without generating an invoice. OR without having the information be available to the patron.

    We need a DRAFT mode so we can leave an incomplete invoice without exposing it to patron and to move status."

    "We would like to save work on an in-progress order (adding services, and descriptions). Currently, we can only save our work on an order by pushing the GENERATE INVOICE (aka, share the invoice with the patron) button.

    Cautions: If you ""generate"" an invoice, it triggers a status change; if someone leaves an unfinihsed order, we would…

    11 votes
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    4 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  16. Make user merge process more clear

    We would like to keep the option of not clearing users when merging accounts. Clicking on "merge" on a user should go to that user in the merge list.

    We would like the whole process of merging to be smoother -- it should be possible to start from any status and merge, and it should be easier to find related individuals. Also, if you click "merge" on a certain user, it should start with that user in the list of users.

    The current merge workflow is incredibly confusing.

    11 votes
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    under review  ·  1 comment  ·  User Management  ·  Flag idea as inappropriate…  ·  Admin →
  17. Opening a request should not affect transaction "Changed Date" if nothing changes with request

    When a staff member opens a transaction record to view, it should not be logged in the history as an update unless something has been edited within the request. Having the transaction date adjusted for every time a request is opened and looked at is misleading and messes up the ability to track request changes properly.

    10 votes
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    0 comments  ·  Staff Client  ·  Flag idea as inappropriate…  ·  Admin →
  18. Don't clone previous scheduled date when cloning activity requests

    When an activity is cloned, the new requests retain the previous scheduled date. Ideally, the new requests should be updated to include a new scheduled date equal to the begin date of the activity.

    10 votes
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  19. Would like a way to have automated emails go out to a researcher at certain points

    This could be handled via addons currently but would it make sense to build it into the native system?

    10 votes
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    1 comment  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  20. Cancelling printing a callslip should also cancel the automatic routing to In Item Retrieval

    Sometimes the Print Callslip button is clicked inadvertently, but if the user cancels the printing action, the request is still routed to In Item Retrieval. Staff have to then search for the request to route it back to its earlier status.

    9 votes
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    1 comment  ·  Printing  ·  Flag idea as inappropriate…  ·  Admin →
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