ILLiad Ideas

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  1. Ability to Delay Notifications Sent from Awaiting Customer Contact queue

    For items that are picked up at the same location where items are processed, the In Transit to Pickup location step adds an additional processing step. However, skipping this step means that patron notifications are sent immediately and often staff do not have time to finish physical processing before patrons arrive at the desk to pick up items.

    Having the ability to set a delay period (e.g. 60 min) between when the request is sent to Awaiting Customer Contact and when the notification is sent would allow staff time to finish physical processing before patrons get the notification.

    11 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. The ability to increase the font

    The ability to increase the font.

    11 votes
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    1 comment  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. At Borrowing: Check In From Lending Library, add ability to import New Lender Information from OCLC Policies Directory

    When receiving an item from a new lender, it would be a big time saver to be able to look up a Policies Directory entry by OCLC Symbol and import the address & contact information into a new ILLIad address, and then return to the request check-in without having to rescan.

    11 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. Split out the lenderaddresses address fields into street addresses, city, state, zip

    Separate the lenderaddress 1-4 fields into street1, street2, city, state, country, zip etc for easier reporting, searching, mapping, etc.

    11 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Expand shipping tracking addon

    1) to support borrowing and doc del in addition to lending
    2) to use UPS, FedEx, DHL, USPS APIs to show status within client

    11 votes
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    1 comment  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  6. Do not move completed requests to Cancelled by ILL Staff when disavowing users

    When a user is disavowed, it makes sense to cancel all outstanding requests so that they are not processed. It does not make sense to move completed requests (in queues Request Finished or Delivered to Web) to Cancelled by ILL Staff. This skews statistics.

    10 votes
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  7. 10 votes
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    0 comments  ·  Product Integration  ·  Flag idea as inappropriate…  ·  Admin →
  8. Enable automatic Odyssey coversheets for borrowing

    There is currently a function that allows a custom coversheet to be inserted automatically before Odyssey sending for Borrowing & Document Delivery, but not for Lending. It would be great from the lending library’s standpoint since we’d be more compliant in terms of copyright & licenses if we could include the Title 17 notice there, and any usage restrictions. It would also be great for the borrowing library’s standpoint since Odyssey is a more direct delivery method than Article Exchange

    9 votes
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    2 comments  ·  Electronic Delivery  ·  Flag idea as inappropriate…  ·  Admin →
  9. Move ILLiad to cloud

    It'd be great to replicate the great ILLiad on the web so that staff can work remotely.

    9 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. Improve retrieval of Alma holdings when there are multiple volumes.

    ALMA doesn't have holdings for each volume when there are multiple volumes, so in z39.50 only the most recent volume is pulled up in the search. Is there a way for ILLiad to handle this better? If not within z39.50, then via an addon maybe? (This is from ticket 8080)

    9 votes
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    0 comments  ·  Z39.50  ·  Flag idea as inappropriate…  ·  Admin →
  11. Unfilled request process not canceling the OCLC request

    Check for any conditionals in the history. If a condition is denied from the last lender, the request will automatically update to unfilled. If the user then immediately creates a new OCLC request from the open request, the process to remove the existing OCLC request will not run. The work-around is to close the request after responding to the condition and open the request from the Awaiting Unfilled Processing queue. This behavior is similar to the Awaiting Request Processing queue where the options to create an OCLC request will only appear if the request is opened from the queue.

    https://prometheus.atlas-sys.com/pages/viewpage.action?title=Unfilled+request+process+not+canceling+the+OCLC+request&spaceKey=KB

    9 votes
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    0 comments  ·  OCLC  ·  Flag idea as inappropriate…  ·  Admin →
  12. Improvement to Borrowing Turnaround Times Report

    Currently, the report is generated with Articles, Loans, Overall, and Overall w/ Manually Processed tabs. The Articles, Loans, and Overall tabs are generated with the data of transactions that are automatically processed. What we need is a way to generate this same report with all of the articles regardless of automatic or manual processing (same with loans). With this data being lumped into the Overall w/ Manually Processed tab it is unhelpful when trying to discover total articles or loan turnaround times (not both together).

    What is most desired is a way to decide if the report is generated with…

    8 votes
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    0 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  13. 8 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Make "terminal" statuses customizable

    We have some statuses that are effectively terminal (eg "Supplied via consortial system"). However, these will remain in patrons' Active Requests in the web interface forever, unless they are moved to Request Finished or Cancelled by ILL Staff. It would be great to be able to add to what statuses are considered no-longer-active.

    8 votes
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    0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. Simplify renewals processing in both borrowing and lending

    Can the due date in the "Renewed by Customer to MM/DD/YYYY" queue be copied automatically into the Due Date Field in the Transactions table so staff don't have to do this manually (and and NCIP message be sent too if needed). If we do automatic renewal processing in Lending, when a request comes in can it have it's due date automatically updated rather than staff having to push a button?

    8 votes
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  16. 8 votes
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  17. Add the ability to anonymize ILLiad transactions

    There have been requests for a tool to allow sites to anonymize ILLiad transactions similar to the old break the user link scripts. Would like to be able to preserve stats while maintaining confidentiality for patrons.

    8 votes
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    0 comments  ·  User management  ·  Flag idea as inappropriate…  ·  Admin →
  18. RapidR

    Include functionality for RapidR in ILLiad.

    8 votes
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    0 comments  ·  Product Integration  ·  Flag idea as inappropriate…  ·  Admin →
  19. Enable an end of semester due date change function

    It would be great if I could, through the Customization Manager or the client, set a Due Date Override so that I could make everything due before the end of the semester for specific patron groups (Undergraduates go far away over winter break and don't give their stuff back, but Staff are here year round)

    7 votes
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  20. Option to disable borrowing overdue notices on closed days

    It would be helpful if libraries could choose to suppress sending borrowing overdue notices to patrons on days when the library and/or ILL office is closed. We do not check for ILL returns on Saturdays or Sundays, and on Monday morning we backdate everything returned over the weekend to Friday. However, patrons are regularly annoyed/alarmed to receive an overdue notice on Saturday or Sunday when they've already returned the item. We do indicate that this is nothing to worry about in our email template, but not everyone reads the entire email, unfortunately.

    7 votes
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    0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
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