ILLiad Ideas

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  1. Support for multiple renewal requests by web user

    The end user needs to be able to request a renewal more than once. Also, once that renewal has been approved the next time, it should go back to Awaiting Renewal OK Processing, regardless that it has already been at that status once before.

    12 votes
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    2 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  2. Improve normalization of journal titles for copyright searching and counting against rule of five

    Some titles have carriage returns, trailing spaces, and abbreviations that make the rule of five not match. Also, journals change title throughout their run. Should the copyright query count another field like ISSN, OCLC Number, or some other field?

    12 votes
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    0 comments  ·  Copyright  ·  Flag idea as inappropriate…  ·  Admin →
  3. Enable an end of semester due date change function

    It would be great if I could, through the Customization Manager or the client, set a Due Date Override so that I could make everything due before the end of the semester for specific patron groups (Undergraduates go far away over winter break and don't give their stuff back, but Staff are here year round)

    11 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Option to disable borrowing overdue notices on closed days

    It would be helpful if libraries could choose to suppress sending borrowing overdue notices to patrons on days when the library and/or ILL office is closed. We do not check for ILL returns on Saturdays or Sundays, and on Monday morning we backdate everything returned over the weekend to Friday. However, patrons are regularly annoyed/alarmed to receive an overdue notice on Saturday or Sunday when they've already returned the item. We do indicate that this is nothing to worry about in our email template, but not everyone reads the entire email, unfortunately.

    11 votes
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    0 comments  ·  Email  ·  Flag idea as inappropriate…  ·  Admin →
  5. Integrate WSILL IFM Refund in ILLiad

    WSILL allows libraries to initiate refunds when erroneous charges are applied. Now that Undo Shipped is not an option for IFM requests, this functionality is needed.

    11 votes
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    0 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  6. Ability to Delay Notifications Sent from Awaiting Customer Contact queue

    For items that are picked up at the same location where items are processed, the In Transit to Pickup location step adds an additional processing step. However, skipping this step means that patron notifications are sent immediately and often staff do not have time to finish physical processing before patrons arrive at the desk to pick up items.

    Having the ability to set a delay period (e.g. 60 min) between when the request is sent to Awaiting Customer Contact and when the notification is sent would allow staff time to finish physical processing before patrons get the notification.

    11 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. At Borrowing: Check In From Lending Library, add ability to import New Lender Information from OCLC Policies Directory

    When receiving an item from a new lender, it would be a big time saver to be able to look up a Policies Directory entry by OCLC Symbol and import the address & contact information into a new ILLIad address, and then return to the request check-in without having to rescan.

    11 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  8. 11 votes
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    0 comments  ·  Product Integration  ·  Flag idea as inappropriate…  ·  Admin →
  9. Split out the lenderaddresses address fields into street addresses, city, state, zip

    Separate the lenderaddress 1-4 fields into street1, street2, city, state, country, zip etc for easier reporting, searching, mapping, etc.

    11 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Expand shipping tracking addon

    1) to support borrowing and doc del in addition to lending
    2) to use UPS, FedEx, DHL, USPS APIs to show status within client

    11 votes
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    1 comment  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  11. Bulk Renew in Borrowing

    With libraries closed indefinitley all over the world, we have to push due dates out, possibly multiple times. This is easy enough to do in an ILS, but ILLiad does not allow me, as the Borrowing Coordinator, to push out a renewal request for one new due date for all items currently due before that date. That would save me hours, possibly days of work!

    10 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  12. Billing Manager: send .pdf invoices via email

    Billing manager is great for print invoices, but we would like a more integrated way to send email invoices through Billing Manager. Currently, we generate the invoices and then have to break them into individual .pdfs before sending via email or regular mail. It would be great if there was a one click solution to just send the invoice via email to each library.

    10 votes
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    1 comment  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →
  13. More ItemInfo and UserInfo fields

    Consider increasing the number of ItemInfo and UserInfo fields to more than 5 each. We have already used up all of the ItemInfo fields and have had to re-purpose existing fields to collect the additional information we need in our borrowing requests.

    10 votes
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    0 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  14. Make "terminal" statuses customizable

    We have some statuses that are effectively terminal (eg "Supplied via consortial system"). However, these will remain in patrons' Active Requests in the web interface forever, unless they are moved to Request Finished or Cancelled by ILL Staff. It would be great to be able to add to what statuses are considered no-longer-active.

    10 votes
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    0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. Unfilled request process not canceling the OCLC request

    Check for any conditionals in the history. If a condition is denied from the last lender, the request will automatically update to unfilled. If the user then immediately creates a new OCLC request from the open request, the process to remove the existing OCLC request will not run. The work-around is to close the request after responding to the condition and open the request from the Awaiting Unfilled Processing queue. This behavior is similar to the Awaiting Request Processing queue where the options to create an OCLC request will only appear if the request is opened from the queue.

    https://prometheus.atlas-sys.com/pages/viewpage.action?title=Unfilled+request+process+not+canceling+the+OCLC+request&spaceKey=KB

    10 votes
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    0 comments  ·  OCLC  ·  Flag idea as inappropriate…  ·  Admin →
  16. Make OpenURL smarter to ignore possible blank values

    If a string has a blank value for a field, skip using that field in favor of a later one that does contain a value.

    10 votes
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    1 comment  ·  OpenURL  ·  Flag idea as inappropriate…  ·  Admin →
  17. Warning re: Multiple Pieces in Web Circ

    Add a prompt or warning when an item which has multiple pieces is updated to Mark Returned in Web Circ so that staff are alerted to the fact that more than one items should be returned with that request.

    9 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Improve design of Customization Manager for Shared Server Sites

    Because a user selects a site in the Home ribbon, it is not clear that tabs and configurations made for Z39.50, Notification Templates Server Addons and DSP apply to all sites.

    This used to be more clear when these options were available at the Ribbon level.

    It would also be helpful to remove the ILL selection option from the Home ribbon for Shared Server installations to avoid confusion when editing key and table entries.

    9 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. Improvement to Borrowing Turnaround Times Report

    Currently, the report is generated with Articles, Loans, Overall, and Overall w/ Manually Processed tabs. The Articles, Loans, and Overall tabs are generated with the data of transactions that are automatically processed. What we need is a way to generate this same report with all of the articles regardless of automatic or manual processing (same with loans). With this data being lumped into the Overall w/ Manually Processed tab it is unhelpful when trying to discover total articles or loan turnaround times (not both together).

    What is most desired is a way to decide if the report is generated with…

    9 votes
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    0 comments  ·  Staff client  ·  Flag idea as inappropriate…  ·  Admin →
  20. Enable automatic Odyssey coversheets for borrowing

    There is currently a function that allows a custom coversheet to be inserted automatically before Odyssey sending for Borrowing & Document Delivery, but not for Lending. It would be great from the lending library’s standpoint since we’d be more compliant in terms of copyright & licenses if we could include the Title 17 notice there, and any usage restrictions. It would also be great for the borrowing library’s standpoint since Odyssey is a more direct delivery method than Article Exchange

    9 votes
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    2 comments  ·  Electronic Delivery  ·  Flag idea as inappropriate…  ·  Admin →
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